Mandi Adams
Jefferson City,MO
Summary
Energetic leader promotes 23 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Deputy Director surpasses demanding objectives and achieves or exceeds set goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deputy Director- Field Operations
Dept of Social Services
08.2024 - Current
- Leadership: 1800+ staff; multiple levels of management
- Modernizing operations with strategic process improvements.
- Liaison between organization and affiliates and manage networking relationships with funders, partners and vendors.
- Turn mandates into actionable operational strategies.
- Improve coordination and communications across organization to increase operational efficiency.
- Monitor key business risks and established risk management procedures.
- Represent organization at industry conferences and events.
- Monitor team performance to assess training requirements and areas in need of improvement.
Project Oversight Director
Dept of Social Services
01.2023 - Current
- Leadership: 3 Supervisors; 20+ staff
- Oversee business operations and produce updated status reports outlining each project to meet milestones.
- Orchestrate wide range of projects, improvement strategies, and change implementation.
- Monitor project and program quality to meet audit expectations.
- Develop project control roadmap to guide various projects.
- Report regularly to executive level management on project budget, progress, and technical problems.
- Monitor project progress, identified risks and took corrective action as needed.
Project Manager
Dept of Social Services
01.2019 - 01.2023
- Leadership: 3 Supervisors; 40+ staff, multiple vendors
- Consult with stakeholders to ensure federal reporting is completed by deadlines
- Review and approve multiple project documents to include road maps, advanced planning documents, business requirements documents, functional design documents, release planning documents and many more
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Fostered relationships with vendors to promote positive working relationships.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Policy Manager
Social Services
03.2018 - 01.2019
- Leadership: 7 Program Development Specialists
- Defined and developed policies and procedures for consumer reporting and privacy practices.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Recommended updates to current legislation, regulations and policies.
- Drafted and presented reports outlining policy actions.
- Modified, updated and processed existing policies.
Call Center Manager
Dept of Social Services
08.2016 - 03.2018
- Leadership: 6 Supervisors; 50+ staff
- Monitor calls as second level review
- Collect and analyze call center statistics (customer service metrics, staff performance metrics, and others)
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Program Development Specialist- Special Projects
Social Services
11.2015 - 08.2016
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Mentored and guided associates in approaches designed to exceed expectations of customers and members.
- Achieved specific team objectives and collection activity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
Program Development Specialist
Social Services
03.2011 - 11.2015
- Read, interpreted and followed written test instructions and procedures to accurately test products.
- Wrote and executed effective functional tests and carried out regression testing to assess product performance.
- Checked software beyond testing scripts for interconnected problems not covered by established specifications.
- Conducted defect triage to inspect for missing, misaligned or incorrectly installed components and derived actions.
- Raised descriptive, concise and useful defect reports and quality standards to showcase testing process.
- Recommended architectural improvements, design solutions and integration solutions.
- Identified and resolved problems through root cause analysis and research.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Analyzed program data to provide input for key decision making and strategic planning.
- Helped improve operations by showing clear connection between current policies and business results.
Education
Bachelor of Arts - Psychology
Columbia College
2004
Skills
- Project planning and development
- Lean Six Sigma Methodology
- Multi-Site Operations
- Software Development Lifecycle
- Functional & Business Requirements
- Collaborative Strategic Planning
- Project Execution
- Program oversight
- Change management
- Stakeholder engagement
Accomplishments
Founded Groomed by Mandi, LLC in 2024. A small dog grooming business, which I own and operate.
Certification
- Project Management Professional (PMP); PMI certified Nov. 2022
- PROSI-Change Management; certified
- Lean Six Sigma-Green Belt; Ohio State University
- The Heart of Coaching; certified
Timeline
Deputy Director- Field Operations
Dept of Social Services
08.2024 - Current
Project Oversight Director
Dept of Social Services
01.2023 - Current
Project Manager
Dept of Social Services
01.2019 - 01.2023
Policy Manager
Social Services
03.2018 - 01.2019
Call Center Manager
Dept of Social Services
08.2016 - 03.2018
Program Development Specialist- Special Projects
Social Services
11.2015 - 08.2016
Program Development Specialist
Social Services
03.2011 - 11.2015
Bachelor of Arts - Psychology
Columbia College
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