Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandi Adkison

Cumming,GA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

28
28
years of professional experience

Work History

Medical Assistant

North Chattahoochee Family
Johns Creek, GA
06.2007 - Current
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Scheduled appointments for patients via phone and in person.

Customer Service Representative

American Express
Plantation, FL
10.1997 - 04.2005
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
  • Trained new employees on procedures and policies to maximize team performance.
  • Made outbound calls to obtain account information.

Education

High School Diploma -

Plantation High School
Plantation, FL
06.1994

Some College (No Degree) - Education

Broward College
Fort Lauderdale, FL

Diploma - Medical Assisting

Keiser Career College - Pembroke Pines
Hollywood, FL
06.2005

Skills

  • Social Perceptiveness
  • Clinical and Operational Judgement
  • Decision Making
  • Clear Communication
  • Operating EKG Equipment
  • Examination Preparation
  • Critical Thinking
  • Check-In and Check-Out Procedures
  • Cleaning and Organizing
  • Updating Medical Records
  • Time Management
  • Pharmacy Relations
  • Coordinating Drug Refills
  • Medication Administration
  • Multitasking and Prioritization
  • Appointment Scheduling
  • Problem Anticipation and Resolution
  • Willingness to Learn
  • HCPCS Training
  • Data Entry
  • Flexibility and Adaptability
  • Vitals Collection and Documentation
  • Relationship Building
  • Microsoft Office
  • Electronic Charting
  • Conflict Resolution
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Creative Problem Solving
  • De-escalation Techniques
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail
  • Complex Product Knowledge
  • Multi-Line Phone Systems
  • Computer Proficiency
  • Inbound and Outbound Calling
  • Strong Analytical and Problem Solving Skills
  • Establishing and Maintaining Customer Relationships

Timeline

Medical Assistant

North Chattahoochee Family
06.2007 - Current

Customer Service Representative

American Express
10.1997 - 04.2005

High School Diploma -

Plantation High School

Some College (No Degree) - Education

Broward College

Diploma - Medical Assisting

Keiser Career College - Pembroke Pines

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