Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mandi Annis

Alvarado,TX

Summary

Accomplished Health Care Assistant at Hope Home Care Services, skilled in patient-focused care and time management. Cultivated strong patient relationships, enhancing healthcare experiences. Efficiently coordinated with healthcare teams, ensuring accurate patient records. Recognized for reducing infection risks through meticulous cleanliness, contributing to a 20% improvement in patient satisfaction.

Overview

21
21
years of professional experience

Work History

Health Care Assistant

Hope Home Care Services
09.2022 - Current
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
  • Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
  • Provided emotional support to patients and families, fostering positive atmosphere in challenging times.
  • Coordinated with healthcare professionals to update patient records, ensuring accuracy and confidentiality.
  • Maintained clean and organized patient environment, reducing risk of infections and enhancing patient well-being.

Home Care Provider

Home Address
09.2015 - 03.2022
  • Assisted family member with personal requirements for housekeeping and grooming assistance.
  • Assisted family member with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted family member with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided family member with assistance in completing daily tasks, reducing daily burden on family members.
  • Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
  • Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.

Head Hostess

Hackberry Creek Country Club
02.2015 - 09.2017
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.

Waitress Trainer

Uncle Julio's Restaurant
03.2009 - 02.2015
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Wait Staff Member

Shady Oak Barbeque & Grill
02.2007 - 03.2009
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.

Wait Staff Member

Cotton Patch Cafe
01.2005 - 01.2007
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Education

Basic

Fort Worth
Fort Worth
01-1995

Skills

  • Time management
  • Patient care
  • Patient-focused care
  • Supporting personal needs

Accomplishments

  • Achieved patient care through effectively helping with daily medial requirements, household cleanliness, and communication of patience progress.
  • Documented and resolved patient progress which led to additional care and improvements.
  • Promoted to cashier after only 6 months with restaurant for exceptional performance and accuracy.
  • Promoted to trainer after only 3 months with restaurant for performance and following consistent procedures, that lead to positive relationships at all levels.
  • Trained and mentored 35 employees.
  • Achieved new standard used by company that I developed due to compliments and increased efficiencies of new tasks.

Languages

English
Full Professional

Timeline

Health Care Assistant

Hope Home Care Services
09.2022 - Current

Home Care Provider

Home Address
09.2015 - 03.2022

Head Hostess

Hackberry Creek Country Club
02.2015 - 09.2017

Waitress Trainer

Uncle Julio's Restaurant
03.2009 - 02.2015

Wait Staff Member

Shady Oak Barbeque & Grill
02.2007 - 03.2009

Wait Staff Member

Cotton Patch Cafe
01.2005 - 01.2007

Basic

Fort Worth

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Mandi Annis