Mandi Buck-Austin
Water Valley,MS
Summary
Strong closer with excellent client ratings. Top Ranking Occupancy Rates. Experienced Regional Property Manager with over Twenty years of experience in the hospitality and property management industry. Excellent reputation for resolving problems, training, reputation management and improving customer satisfaction. Seasoned Regional Supervisor highly effective at communicating goals and inspiring employees to achieve challenging objectives in high-volume environments. Strengths include project, program and conflict management. Pursuing a new professional opportunity with room for advancement.
Overview
9
9
years of professional experience
Work History
Regional Supervisor
Asset Living
02.2022 - Current
- Establish all items for new development properties such as staffing, training, systems set up, office set up
- In depth knowledge of property management principals, financial management, and team leadership
- Analyze market trends and develop effective strategies to optimize property performance and profitability
- Excellent interpersonal and communications skills, which allowed me to build strong relationships with tenants, vendors, and stakeholders, ensuring that their needs are met, and expectations exceeded.
- Assist with transition of properties through acquisitions and dispositions
- Work collaboratively with cross-functional teams to successfully implement various projects, such as major renovations
- Proven track record of managing distressed properties and turning them into stabilized assets.
- Enhanced employee productivity through regular training sessions and constructive feedback.
- Analyzed market trends to identify new growth opportunities for business expansion within region.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Evaluated employee performance and coached and trained to improve weak areas.
- Spearheaded regional sales efforts, cultivating strong client relationships that contributed to revenue growth over time.
- Improved regional performance by implementing streamlined processes and efficient management strategies.
- Reduced operational costs by identifying areas of improvement and implementing cost-effective solutions.
- Oversaw recruitment process to ensure hiring of top talent in alignment with company objectives.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Developed strong relationships with key stakeholders, fostering collaborative work environment for successful project execution.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality standards.
- Achieved results by working with staff to meet established targets.
- Motivated workers to exceptional performance through implementation of new strategies.
- Implemented innovative marketing strategies, leading to increased brand awareness and customer engagement in region.
Director of Special Tactics, Training, Leasing
Nelson Partners
10.2021 - 02.2022
- Leading Lease Ups and improving leasing at struggling properties, recommending market and renewal rates, being on site to onboard and welcome new property managers, hiring for entire company portfolio, developing ongoing training to increase bench strength, employee engagement and career progression, training new team members
- Reported issues to higher management with great detail.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
Lease Up Specialist
Asset Living
03.2021 - 10.2021
- Develop yearly operating budgets/forecasts
- Ensure property close out is completed on time and ownership financial reports are accurate
- Develop yearly marketing plan and utilize marketing strategies & systems
- Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases and reporting systems are accurate and up to date
- Community and Resident Events
- Implement all marketing efforts and outreach, developing campaigns and assisting with design.
- Maintain thorough product knowledge of property and competition as well as market conditions
- Maintain property appearance and ensure repairs are noted and completed.
Property Manager
Archive Oxford/Asset Living/The Scion Group
03.2019 - 03.2021
- Upscale property -792 beds
- Increased reputation increasing rating from 3.6 to 4.8 in 7 months
- Staff Development and Leadership
- Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies
- Proactively plan and execute annual Turnover process to ensure all team members and vendors have clear goals and expectations to meet all deadlines
- Facilities & Capital
- Accountable for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service
- Accountable for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments
- Regularly inspect grounds, interior and resident amenities / general common areas to ensure that facilities comply with all codes and company standards.
- Manage all financial aspects of property such as preparing annual and capital budgets, managing property expenditures, variance requests, invoice entry, payroll, inventory, collection policies, enhancing NOI, forecasting, meeting revenue targets, and month-end processes
- Proactively seek out ways to add revenue and/or reduce expenses to enhance Net Operating Income
- Customer Experience & Sales
- Implement and maintain customer experience philosophy including but not limited to brand integrity, reputation management, resident events, work order management, turnover, hiring and developing staff with customer experience mindset.
- Responsible for reputation management using appropriate systems and/or platforms.
Property Manager
Heritage Properties
04.2017 - 03.2019
- Managed operations and leasing of upscale community of nearly 288 executive apartment homes
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated effectively with owners, residents and on-site associates
- Trained and motivated leasing staff during bi-monthly training
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Property Manager/Lease Up Specialist
Domain Oxford-Premier Properties/ACH
05.2016 - 04.2017
- Joined ACH in May 2016 to assist with lease up and new development needs
- Worked closely with on-site construction team for building and punch needs
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Hired and trained leasing, management and maintenance staff
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Managed operations and leasing of upscale community of 690 upscale student apartment homes
- Remained on-site during sale and transition from ACH to Premier Property Management during sale and acquisition.
Property Manager
Heritage Properties
01.2015 - 05.2016
- Developed and implemented marketing strategies to increase occupancy rates.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering cohesive team environment.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Handled resident complaints promptly and appropriately, ensuring that work orders are handled promptly.
Education
Associate of Arts - Liberal Arts And General Studies
Itawamba Community College
Fulton, MSSkills
- New Development Multi-Family/ Student
- Portfolio Ranging from 1550-2270 Units, Class A
- Property tours and inspections
- Maintenance knowledge
- Contract Negotiation
- Leasing and Marketing
- Business Development
- Documentation And Reporting
- Training and mentoring
- Complex Problem-Solving
- Processes and procedures
- Employee Motivation
- Microsoft Office/Word
- Entrata/Yardi
Accomplishments
- Contributor to the development of company policies and procedures
- Successfully repositioned property projects, thus growing each asset's value
- Implemented training programs to include leasing, sales, marketing, fair housing, policies, and excellence in customer service
Timeline
Regional Supervisor
Asset Living
02.2022 - Current
Director of Special Tactics, Training, Leasing
Nelson Partners
10.2021 - 02.2022
Lease Up Specialist
Asset Living
03.2021 - 10.2021
Property Manager
Archive Oxford/Asset Living/The Scion Group
03.2019 - 03.2021
Property Manager
Heritage Properties
04.2017 - 03.2019
Property Manager/Lease Up Specialist
Domain Oxford-Premier Properties/ACH
05.2016 - 04.2017
Property Manager
Heritage Properties
01.2015 - 05.2016
Associate of Arts - Liberal Arts And General Studies
Itawamba Community College
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