Mandi Bailey

Work History

Medical Assistant

Texas Health Resources

04.2024 - 03.2025

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Sanitized, restocked, and organized exam rooms and medical equipment.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Performed medical records management, including filing, organizing and scanning documents.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Enhanced patient care by meticulously recording vital signs and updating patient records.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Medical Assistant / Scribe

Wellmed Medical Management, Inc.

07.2014 - 04.2024

Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Assisted in optimizing clinical efficiency by coordinating communication between physicians, nurses, and other healthcare professionals.
Enhanced patient care by accurately documenting medical information during physician consultations.
Supported quality improvement initiatives by participating in regular team meetings and sharing insights on process optimization.
Contributed to the overall efficiency of the practice by completing additional administrative tasks such as answering phones, filing paperwork, and managing office supplies inventory as needed.
Promoted a positive work environment by collaborating closely with colleagues to maintain smooth clinic operations.
Assisted in minimizing potential errors through vigilant proofreading of all dictated reports before submission into EHR systems.
Maintained detailed records of lab results, radiology reports, and consultation notes to facilitate seamless information transfer among healthcare providers.
Expedited appointment scheduling by efficiently managing physician calendars and addressing any conflicts or changes as needed.
Supported physicians in delivering efficient healthcare by transcribing diagnostic results and treatment plans.
Ensured compliance with HIPAA regulations through strict adherence to confidentiality guidelines when handling sensitive patient information.
Used eClinical Works EMR software to input information into computerized patient record system.

Medical Assistant Manager

Burleson Family Medical Center

08.2014 - 07.2019

Streamlined office workflows through close collaboration with administrative staff members such as receptionists or billing coordinators where applicable within organization hierarchy structure dynamics.
Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
Conducted performance evaluations of medical assistants, fostering professional growth and development.
Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards.
Participated in regular audits to maintain compliance with all regulatory standards within the healthcare field.

Home Health Aid

Bright Star

01.2012 - 12.2014

Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.

Resident Assistant

Covenant Place of Burleson

01.2010 - 12.2012

Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Responded to room transfers, incident reports, and maintenance requests.
Assisted residents in preparing for activity and social programs.
Maintained clean, safe, and well-organized patient environment.
Assisted residents with daily dental and mouth care, bath functions, and hair care.
Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.

Wireless Sales Associate

Wal-Mart Supercenter

01.2007 - 01.2008

Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
Operated product tools, equipment, and point of sale terminals.
Activated both contract and pre-paid wireless phones for new wireless cell service for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Delivered exceptional customer service by quickly addressing concerns or inquiries, maintaining a high level of customer retention.
Accepted and processed payments and purchases for new equipment using POS system.
Conducted regular inventory audits to ensure accurate stock levels and prevent discrepancies or loss.

Summary

Overview

Work History

Medical Assistant

Medical Assistant / Scribe

Medical Assistant Manager

Home Health Aid

Resident Assistant

Wireless Sales Associate

Education

Non-Certified Technician - X-rays

NRCMA Diploma - Medical

High School Diploma -

Skills

Certification

Personal Information

Timeline

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