Mandi Baumgardner
Ravenna,OH
Summary
Personable and adaptable, with strong aptitude for client relations and project management. Possesses comprehensive understanding of industry best practices and regulatory compliance, coupled with proficiency in software tools and data analysis. Committed to delivering impactful results that enhance client satisfaction and project efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Contractor/Customer Service
LiveOps-Nike
07.2021 - Current
- Provided exceptional customer support via phone, email, and chat channels with 100% customer satisfaction rating
- Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
- Maintained a high level of professionalism and empathy while addressing customer concerns
- Managed a high volume of incoming calls / messages in a fast-paced environment
- Documented all interactions with customers accurately and thoroughly in the CRM system
- Collaborated with cross-functional teams to escalate complex issues for prompt resolution
- Participated in regular training sessions to stay updated on product features, enhancements, and industry trends
- Implemented strategies to reduce average handle time while maintaining high-quality support interactions
Licensed Real Estate Agent
RE/MAX Pathway
05.2021 - Current
- Home sales averaging 2.2 million, through persuasion, negotiation and ability to close
- Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue
- Performed home evaluations and developed competitive market analysis for individual homes
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Verified payment and loan paperwork for property sales, working closely with banks, title companies, buyers and sellers
- Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions
- Represented buyers and sellers in major real estate transactions
- Researched and determined competitive market price with 100% accuracy/satisfaction
- Created comprehensive property listings with professional photographs, detailed descriptions, and accurate pricing information
Certified Notary Signing Agent
MKB Mobile Notary
02.2020 - 06.2024
- Checked documents and identifying credentials for all parties
- Generated reports, uploaded documents into digital storage and prepared client case affidavits
- Administered oath to document signers to obtain affirmation of truth
- Supported timely and accurate administrative task completion
- Met with clients in all environments to witness signings (including one in vehicle)
- Interacted with customers professionally by phone, email or in-person to provide information and outstanding customer service
- Achieved 100% efficiency and accuracy with loan closings
Realtor
KMH Realty
02.2014 - 05.2021
- Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue
- Performed home evaluations and developed competitive market analysis for individual homes
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Verified payment and loan paperwork for property sales, working closely with banks, title companies, buyers and sellers
- Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions
- Represented buyers and sellers in major real estate transactions
- Researched and determined competitive market price with 100% accuracy/satisfaction
Office Manager
Edinburg Auction Sales Inc
03.2014 - 03.2020
- Maintained vehicle certificates of origin and titles prior to sale and transfer
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals for 50-100, vehicles per month
- Prepared tax and title documents to submit all legal transfer work to DMV
- Checked documents and identifying credentials for all parties
- Prepared cash deposits up to $20,000 with zero discrepancies
- Organized, reviewed and filed paperwork for secure record keeping
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Maintained computer and physical filing systems
- Optimized organizational systems for payment collections and record keeping
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Entered numerical data into databases with speed and accuracy
- Evaluated source documents to locate information needed for each data entry field
- Organized, sorted and checked input data against original documents
- Compiled information and input into Auction Flex database
- Applied data entry knowledge and interpreting skills to resolve indecipherable or garbled messages
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Increased customer service success rates by quickly resolving issues
Assistant Manager
Nordstrom
08.2011 - 08.2012
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Monitored cash intake and deposit records
- Planned and prepared workflow schedules, delegating tasks for 20 member team
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Nordstrom
05.2008 - 08.2011
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Engaged with customers to effectively build rapport and lasting relationships
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained customer satisfaction while handling product returns quickly and professionally
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained organized, presentable merchandise to drive continuous sales
- Tracked stock using company inventory management software
- Prepared cash deposits up to $2000 with zero discrepancies
Education
Some College (No Degree) - General Studies
Kent State University
Kent, OHLicense - Real Estate
Hondros College
Uniontown, OH02.2014
High School Diploma -
Ravenna High School
Ravenna, OH05.1996
Skills
- Business administration
- Filing and data archiving
- Data management
- Fair Housing regulations
- Customer service
- Client relationship building
- Contract negotiation
- Strong negotiation skills
Certification
Real Estate License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Contractor/Customer Service
LiveOps-Nike
07.2021 - Current
Licensed Real Estate Agent
RE/MAX Pathway
05.2021 - Current
Certified Notary Signing Agent
MKB Mobile Notary
02.2020 - 06.2024
Office Manager
Edinburg Auction Sales Inc
03.2014 - 03.2020
Realtor
KMH Realty
02.2014 - 05.2021
Assistant Manager
Nordstrom
08.2011 - 08.2012
Sales Associate
Nordstrom
05.2008 - 08.2011
Some College (No Degree) - General Studies
Kent State University
License - Real Estate
Hondros College
High School Diploma -
Ravenna High School
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