Summary
Overview
Work History
Skills
Technical Skills
Timeline
BusinessAnalyst

Mandi Boring

Surprise,AZ

Summary

I am a 20 year customer service professional who is passionate about people and creating elevated customer experiences paired with operational excellence. I am driven by a sense of urgency, detail oriented and feel most fulfilled when I am building a rapport with clients, my team and my supervisors in order to be a valued partner in a mutually beneficial professional relationship.

Overview

8
8
years of professional experience

Work History

Account Relationship Manager, Merchant Experience

DoorDash
07.2021 - Current
  • Handle complaints, providing appropriate solutions and alternatives within expected timeframes, and following up to achieve resolution
  • Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills
  • Use knowledge of processes across the Support Ops team to suggest improvements and suggest ideas of how to make the team 1% better every day to supervisor
  • Be a voice for growing team that continuously takes on new workflows and responsibilities, sharing knowledge with the team to ensure a consistent merchant experience

Executive Assistant

Sysco Arizona
11.2020 - 07.2021
  • Chair of Nourishing Neighbors committee, Sysco's volunteer committee that does community service work with charity partners, co-chair of ALL-IN and Purpose committees – corporate initiatives to increase associate engagement and retention
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for president and executive team
  • Worked with senior management to initiate new projects and assist in various processes.

Sales Administrative Assistant

Arizona, Sysco Arizona
10.2017 - 11.2020
  • Assisted with new associate onboarding through setup of internal system access, distribution lists, supplies and identifying and implementing operational improvements
  • Created and maintained reports, documents, impactful presentations and creative content to assist with administrative support.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Assisted coworkers and staff members with special tasks on daily basis.

Account Executive

HPN Global
03.2017 - 09.2017
  • Prospected for potential new clients and converted them into increased business, soliciting over $700,000 in customer partner revenue in first three months
  • Identified client business needs by gaining understanding of goals, objectives and processes.
  • Created and executed account strategies to present services to key decision makers.
  • Stayed up-to-date on changing industry and product standards and trends related to accounts.

Exhibitor Services Coordinator

Global Experience Specialists Inc.
10.2013 - 03.2017
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands for up to 250 booths
  • Conduct office and floor training for new associates to achieve maximum success. Be a resource for new and temp associates by advising them on company policy, show floor safety and customer expectations

Skills

  • Customer Service Management
  • Training Management
  • Problem Anticipation and Resolution
  • Content Creation and Facilitation
  • Focus and Follow-Through
  • Data Analysis
  • Policy Development and Enforcement
  • Employee Motivation
  • Multitasking and Prioritization

Technical Skills

  • Salesforce
  • Microsoft Office Suite
  • Google Workspace
  • Dispatch
  • Payment Portal
  • Stripe
  • Sigma


Timeline

Account Relationship Manager, Merchant Experience

DoorDash
07.2021 - Current

Executive Assistant

Sysco Arizona
11.2020 - 07.2021

Sales Administrative Assistant

Arizona, Sysco Arizona
10.2017 - 11.2020

Account Executive

HPN Global
03.2017 - 09.2017

Exhibitor Services Coordinator

Global Experience Specialists Inc.
10.2013 - 03.2017

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Mandi Boring