Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandi Bradfield

Customer Service
Cattaraugus,NY

Summary

Dynamic manager with proven leadership skills at Walgreens, enhancing customer satisfaction through strategic decision-making and effective conflict resolution. Successfully improved operational efficiency and team productivity, while implementing training programs that fostered staff development. Adept in client support and business administration, driving results in fast-paced environments. Knowledgeable team associate with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

14
14
years of professional experience

Work History

Manager

Walgreens
05.2023 - 07.2025
  • Assisted in daily operational tasks to ensure smooth workflow and adherence to safety protocols.
  • Supported team by maintaining equipment and inventory for optimal functionality and efficiency.
  • Learned company policies and procedures to provide accurate information and support to colleagues.
  • Collaborated with team members to troubleshoot issues, enhancing problem-solving skills and teamwork.
  • Participated in training sessions to develop skills in relevant tools and systems used in operations.
  • Adapted quickly to new responsibilities, demonstrating flexibility in a dynamic work environment.
  • Contributed to maintaining clean and organized workspaces, promoting safety and productivity standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Actively engaged in team meetings, providing input on improving operational processes and workflows.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.

Supervisor

Ross Stores
03.2021 - 05.2023
  • Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
  • Trained and mentored team members on best practices and operational procedures.
  • Implemented process improvements that enhanced workflow and reduced downtime.
  • Coordinated inventory management, optimizing stock levels to meet demand fluctuations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

Customer Service Representative

Jan Pro
02.2019 - 01.2020
  • Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
  • Implemented feedback mechanisms to improve service delivery and customer experience.
  • Documented customer interactions accurately in CRM systems for future reference.
  • Analyzed common customer concerns to identify trends and recommend solutions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Investigated and resolved customer inquiries and complaints quickly.

Hospitality Worker

Uno Pizzeria & Grill
04.2016 - 04.2019
  • Supervised daily operations, ensuring high standards of service and guest satisfaction.
  • Trained new staff on hospitality protocols and customer service best practices.
  • Implemented process improvements to enhance operational efficiency and reduce wait times.
  • Resolved guest complaints promptly, fostering positive relationships and repeat business.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organized work environment.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
  • Adapted to diverse customer needs, providing personalized service that exceeded expectations.
  • Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
  • Participated in community events to promote establishment, broadening customer base.
  • Resolved guest complaints with empathy and swift action, preventing negative online reviews.

Customer Service Representative

Signature Flight Support
08.2013 - 08.2016
  • Managed escalated issues effectively, maintaining professionalism under pressure.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved accounting, service and delivery concerns.

Hospitality Worker

SeaWorld Parks & Resorts Orlando
10.2011 - 09.2014
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Implemented cost-saving measures in inventory management without compromising on quality.
  • Fostered culture of excellence among staff, leading by example and encouraging continuous improvement.
  • Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
  • Developed system for managing reservations more effectively, optimizing occupancy rates.
  • Enhanced safety protocols, ensuring secure environment for both guests and staff.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Supervised daily operations, ensuring high standards of service and guest satisfaction.
  • Resolved guest complaints promptly, fostering positive relationships and repeat business.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Delivered excellent customer service to support company reputation and patron satisfaction.

Education

High School Diploma -

Osceola High School
Kissimmee, FL

Criminal Justice

Everest College
Orlando, FL
01-2011

Skills

  • Client support
  • Leadership skills
  • Effective time management
  • Strategic decision-making
  • Staff training and development
  • Task delegation
  • Relationship building
  • Customer relationship management (CRM)
  • Policy implementation
  • Conflict resolution
  • Business administration
  • Business development
  • Vendor management

Timeline

Manager

Walgreens
05.2023 - 07.2025

Supervisor

Ross Stores
03.2021 - 05.2023

Customer Service Representative

Jan Pro
02.2019 - 01.2020

Hospitality Worker

Uno Pizzeria & Grill
04.2016 - 04.2019

Customer Service Representative

Signature Flight Support
08.2013 - 08.2016

Hospitality Worker

SeaWorld Parks & Resorts Orlando
10.2011 - 09.2014

High School Diploma -

Osceola High School

Criminal Justice

Everest College

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Mandi BradfieldCustomer Service