Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandi Cerkez

Slidell

Summary

Shift Leader with proven success in implementing new initiatives and fostering a positive workplace culture aligned with organizational values. Expertise in evaluating operations for safety and developing strategies to meet performance targets. Recognized for strong communication and teamwork skills, consistently delivering quality results and exceptional service. Committed to continuous learning and professional growth, with a focus on effective time management and organizational abilities.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
Slidell
06.2021 - Current
  • Resolved customer complaints promptly to ensure high satisfaction levels.
  • Conducted training sessions on equipment operations and safety, highlighting associated hazards.
  • Performed minor equipment repairs and notified maintenance of major failures to reduce downtime.
  • Managed inventory, ordering parts during breakdowns to avoid operational delays.
  • Monitored equipment efficiency, ensuring adherence to health and safety regulations.
  • Supervised staff, delegating tasks while maintaining productivity and service standards.
  • Utilized POS systems for efficient order processing and inventory tracking.
  • Handled cash securely, maintaining till accuracy and reporting any discrepancies.

Brand Ambassador

American Eagle Outfitters, Inc
Thornton
07.2019 - 03.2020
  • Boosted sales and brand awareness through face-to-face marketing initiatives.
  • Organized promotional spaces to maintain clean and inviting environments.
  • Executed promotional events for various products, successfully documenting sales data.
  • Maintained professional appearance reflecting brand image during customer interactions.
  • Restocked retail shelves in alignment with planned demonstrations to optimize visibility.
  • Tracked engagement metrics from promotional activities to assess effectiveness.
  • Upsold additional products and services by understanding customer needs.
  • Processed transactions efficiently using point-of-sale systems while ensuring accurate payments.

Education

Associate of Science - General Studies

Dyersburg State Community College
Dyersburg, TN
05-2023

BBA - Business Management

Arizona State University
Tempe, AZ

Skills

  • Customer service and support
  • Equipment maintenance
  • Inventory management
  • POS systems expertise
  • Health and safety compliance
  • Conflict resolution
  • Time management
  • Cash handling
  • Task delegation
  • Operational efficiency
  • Verbal and written communication
  • Adaptability in roles
  • OSHA regulations knowledge
  • Coaching and mentoring
  • Issue resolution
  • Workplace safety measures
  • Multitasking skills
  • Customer-oriented approach
  • Policy enforcement
  • Attention to detail
  • Workflow coordination
  • Customer service management
  • Reliability in performance
  • Work planning and prioritization

Timeline

Shift Supervisor

Starbucks
06.2021 - Current

Brand Ambassador

American Eagle Outfitters, Inc
07.2019 - 03.2020

Associate of Science - General Studies

Dyersburg State Community College

BBA - Business Management

Arizona State University

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