Mandi Cokines
Rutherford,NJ
Summary
Accomplished General Manager of 12 years, experienced in leadership, team building and achieving sales goals, while maintaining customer satisfaction and retention. Self-motivated, ambitious and professional, I use my creativity and tenacity in pursuing new projects and sales opportunities. Multi-faceted in retail, hospitality, event planning, office organization and home staging and design.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Stevens Institute of Technology
Hoboken, NJ
04.2023 - Current
- Provide administrative support to the management team, including scheduling meetings and managing calendars.
- Assist with the planning of special events by arranging catering services, securing venues and ordering give away materials.
- Coordinate and work events to ensure they run smoothly and effectively
- Contact vendors to book Graduate programming, work with them to receive necessary documents for payment
- Process all invoices for payment using accounting software application Kuali
- Reconcile all credit card transactions using Concur
- Prepare expense reports on behalf of management
- Manage Purchase cards and Student Organization Club budgets
- Enter data into spreadsheets using Microsoft Excel or other similar programs.
- Manage the office flow by organizing product, and keeping up with inventory of office supplies, placing orders for needed items
- Develop and maintain relationships with outside vendors, campus department assistants and directors, and Masters students
Sales Manager
Stickley Furniture and Mattress
Paramus, NJ
03.2020 - 09.2022
- Responsible for sales, profitability, gross margins and inventory of an 1800 sq ft building
- Manage a staff of 5 Senior Designers and 3 Operational positions to achieve group target
- Evaluated vendor accounts and managed costs
- Sold quality products with immediate success by developing an expansive product knowledge
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Adhered to company initiatives and achieved established goals.
- Oversaw operational functions - order entry, shipping/receiving product, run daily and weekly reports to assure accuracy
- Conducted weekly motivational sales meetings while keeping company values
- Recruit, interview and train new hires in sales and operations
- Handle monetary transactions including assisting clients with financial promotions
- Resolve customer service issues with professionalism in a timely matter
- Communicate with departments to ensure proper solutions and information is achieved
- Successfully reconcile AR reports, inventory shrinkage and monthly expense reports
- Confidently establish positive relationships with brand reps and vendor personnel
- Ensure the quality and safety of the building and coordinate maintenance needs
Sales Manager
The Farmhouse Store
Westfield, NJ
01.2017 - 02.2020
- In charge of 6 sales staff, merchandisers and reception
- Consistently met and exceeded monthly and yearly sales performance goals
- Responsible for recruitment of sales professionals and hiring/training new hires
- Successfully provided coaching to sales team to maximize performance and profitability
- Formalized sales process to enhance operations and promote acquisition of new customers while managing sales issues by implementing “Up System”
- Establish and conduct content for weekly sales meeting
- Data entry of sales numbers formulating daily, weekly and monthly sales goals
- Ensure compliance to all policies and procedures laid out by ownership
- Responsible for making equitable staff schedule
- Developed and maintained an efficient and productive workplace to reduce turnover
- Assist in furniture buying and merchandising for showroom and warehouse
- Developed and maintained business relationships with customers, designers and reps
- Coordinate cross country shipments, planned local delivery routes and time frames of special order products
General Manager
Onieals Restaurant
Hoboken, NJ, Soho, NY
02.2005 - 12.2016
- Responsible for hiring front of house staff (waitstaff, host and bar staff)
- Coordinated private events held in both locations
- Conducted weekly staff meetings
- Created manuals for procedures and policies for current and future staff
- Managed employee benefits (health benefits and PTO)
- Created and managed staff schedule
- Responsible for reconciling daily and monthly bank accounts for payroll and bill pay in two separate locations using QuickBooks
- Ensured licenses and permits were up to date
- Managed and coordinated infrastructure issues and maintenance
- Established and maintained relationships with vendors and reps
- Responsible for coordinating orders for bar with vendors while tracking inventory
Education
Musical Theater, Dance, Vocals -
The American Musical and Dramatic Academy
06.2000
Skills
- Word, Excel, QuickBooks, Google Docs
- Resourceful, strategic and efficient
- Sales training
- Design and space planning
- Leadership
- Multi-tasking
- Attention to detail
- Organization
- Time management
- Stellar Customer Service
- Problem Solving
- Excellent verbal and communication skills
- Merchandising knowledge
- POS system operation
- Sales development
Timeline
Administrative Assistant
Stevens Institute of Technology
04.2023 - Current
Sales Manager
Stickley Furniture and Mattress
03.2020 - 09.2022
Sales Manager
The Farmhouse Store
01.2017 - 02.2020
General Manager
Onieals Restaurant
02.2005 - 12.2016
Musical Theater, Dance, Vocals -
The American Musical and Dramatic Academy