Mandi Cook
Richland
Summary
Dynamic administrative professional with a proven track record at Kalamazoo Tax & Accounting, excelling in customer service and data entry. Recognized for enhancing office efficiency and improving client satisfaction through effective communication and organizational skills. Adept at managing sensitive information while fostering positive relationships with stakeholders.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Kalamazoo Tax & Accounting
02.2024 - Current
- Managed scheduling and organized meetings to enhance office efficiency
- Developed communication materials for internal and external stakeholders
- Supported team with document preparation and data entry tasks
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Behavioral Health Technician
Yarrow Lodge/Skywood Recovery
10.2023 - 01.2024
- Monitored patient behavior and reported changes to the clinical team.
- Assisted in developing personalized care plans for individuals with behavioral health challenges.
- Facilitated therapeutic activities to promote emotional and social well-being among patients.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care and support.
- Maintained accurate documentation of patient interactions and progress notes in electronic health records.
- Provided crisis intervention and de-escalation techniques during high-stress situations.
- Trained new staff on procedures, safety protocols, and patient engagement strategies.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Administrative Assistant
Freedom Motors USA
04.2008 - 09.2010
- Managed daily office operations, ensuring smooth workflow and efficiency.
- Coordinated scheduling and calendar management for senior leadership.
- Assisted in preparing reports and presentations for meetings and conferences.
- Maintained filing systems, enhancing document retrieval speed and accuracy.
- Utilized Microsoft Office Suite to create documents, spreadsheets, and presentations effectively.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Bookkeeper
The Perceptive Group
08.1999 - 02.2008
- Managed day-to-day financial transactions, ensuring accuracy and compliance with accounting standards.
- Reconciled bank statements and internal accounts to maintain financial integrity.
- Prepared monthly financial reports, providing insights for management decision-making.
- Oversaw payroll processing, ensuring timely and accurate employee compensation.
- Implemented streamlined bookkeeping systems, enhancing operational efficiency.
- Trained junior staff on bookkeeping practices and software usage, fostering team development.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
No Degree - Accounting
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Kalamazoo Tax & Accounting
02.2024 - Current
Behavioral Health Technician
Yarrow Lodge/Skywood Recovery
10.2023 - 01.2024
Administrative Assistant
Freedom Motors USA
04.2008 - 09.2010
Bookkeeper
The Perceptive Group
08.1999 - 02.2008
No Degree - Accounting
Kalamazoo Valley Community College