Mandi Crouch
Greenwood,IN
Summary
Caring healthcare professional with a strong background in patient care, triage, vital signs, injections, wound care, and clinical support. Known for accurate EHR documentation, patient rooming, and efficient coordination with providers while balancing leadership responsibilities and ongoing studies in Healthcare Management and Human Resources.
Overview
1
1
Certification
16
16
years of professional experience
Work History
CCMA and Site Lead
IU Urgent Care
Greenwood, IN
06.2019 - Current
- Delivered direct patient care in clinical setting. Performed triage, conducted callbacks, recorded vitals, administered injections, managed wound care, removed staples/stitches, administered medication, conducted COVID testing, executed blood draws, executed drug screening, performed DOT physicals.
- Roomed patients and collected vital signs for IU Urgent Care visits.
- Assisted providers with exams, procedures, and urgent care treatment.
- Documented patient information in electronic health records accurately.
Medical Assistant
NeuroPsychiatric Hospital of Indianapolis
Indianapolis, IN
02.2017 - 12.2019
Medical Assistant
American Health Network
Franklin, IN
02.2015 - 09.2017
- Roomed patients for consultations, recorded vitals, administered injections, scheduled appointments, and performed triage to support efficient patient flow.
- Supported psychiatric providers with patient rooming, vital signs, and intake documentation.
- Collected medical histories and updated charts in electronic health records.
- Assisted with medication reconciliation and patient safety checks on behavioral health units.
Medical Assistant
Pain Management
09.2012 - 09.2013
Patient care tech (CNA)
St.Francis hospital south
10.2010 - 02.2011
Education
Health Management and Human Resources (College) - Healthcare Management
University of Michigan
10-2026
Business Management Foundations For HR
HRCI
10-2026
Talent Planning- Acquisition
HRCI
09-2026
Associate's degree -
Kaplan College
Indianapolis, INDiploma -
PennFoster High school
Skills
- Injections
- Triage
- Vital signs
- Patient Care
- Medication administration
- Clinical Procedures
- Phlebotomy
- EMR
- Electronic health records
- Medical Records
- ICD-10
- ICD coding
- Medical Coding
- Medical Billing
- Insurance Verification
- Scheduling
- Medical Scheduling
- Cerner
- Epic
- Computer skills
- Computer literacy
- Hospital Experience
- Ophthalmology Experience
- Caregiving
- Time management
- Documentation review
- CPR certified
- Medical terminology
- Anatomy Knowledge
- Physiology Knowledge
- Leadership
- Customer service
- EKG monitoring
- Electronic health records
- HIPAA compliance
- EKG monitoring
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
CPR Certification, CCMA Certification, BLS Certification, Certified Medical Assistant, AED Certification
Accomplishments
- Dean's List-Kaplan College
- Perfect Attendance-Kaplan College
Timeline
CCMA and Site Lead
IU Urgent Care
06.2019 - Current
Medical Assistant
NeuroPsychiatric Hospital of Indianapolis
02.2017 - 12.2019
Medical Assistant
American Health Network
02.2015 - 09.2017
Medical Assistant
Pain Management
09.2012 - 09.2013
Patient care tech (CNA)
St.Francis hospital south
10.2010 - 02.2011
Health Management and Human Resources (College) - Healthcare Management
University of Michigan
Business Management Foundations For HR
HRCI
Talent Planning- Acquisition
HRCI
Associate's degree -
Kaplan College
Diploma -
PennFoster High school