Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandi Figueroa

Mount Vernon,WA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Veterinary Assistant, Reception, Manager

Sedro-Woolley Veterinary Clinic
02.2021 - Current
  • Provided customer support to clients, answering questions and addressing concerns.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Administered medications to animals in treatment and documented changes in condition.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Prepared animals for surgical procedures.
  • Educated clients on post-surgical care and nutrition.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Veterinary Assistant

Village Veterinary Clinic
10.2020 - 02.2021
  • Provided customer support to clients, answering questions and addressing concerns.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Administered medications to animals in treatment and documented changes in condition.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Followed safety protocols for handling animals.
  • Prepared animals for surgical procedures.
  • Kept detailed records of animal treatments and medications.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Observed animals for signs of distress or illness.
  • Performed testing and completed blood counts.
  • Monitored laboratory animal behavior and health.

Rural Mail Carrier Associate

USPS, United States Postal Service
05.2020 - 10.2020
  • Maintained records on customers with mail forwarding and change of address requests.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Sorted mail according to order of address appearance for easy access in field.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Organized mail ahead of delivery runs for correct routing.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Client Services Representative

Kulshan Veterinary Hospital
07.2019 - 05.2020
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Entered data from pet records and office visits into computer system.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Invoiced patients accurately in line with charging guidelines.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.

Animal Care Worker

Kern County Animal Services
08.2013 - 06.2018
  • Kept animals clean and free of contaminants to promote optimal health.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Protected animals from care errors by maintaining clear and secure tags.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Documented observations of animal behavior and physical condition to track health and progress.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
  • Monitored animals for behavioral problems and signs of health issues.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Educated visitors and staff on proper animal care and handling.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Restrained animals for examination and treatment.
  • Followed safety protocols for handling animals.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Prepared animals for surgical procedures.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Assisted veterinarians with euthanasia of animals.

Inventory Management Team, Sales Associate

Walmart
04.2009 - 08.2013
  • Analyzed inventory data to identify and address stock discrepancies.
  • Created and updated regular inventory reports and records.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Certificate of Massage Therapy - Massage Therapy

Santa Barbra Business College
Bakersfield, CA
10.2010

Certificate of Nursing Assistant - CNA

Los Angles Job Corps
Los Angeles, CA
09.2008

High School Diploma -

Steilacoom High School
Steilacoom, WA
06.2006

Skills

  • New Product Information
  • Office Organization
  • Clerical Support
  • Inventory Oversight
  • Front Office Operations
  • Maintaining Clean Work Areas
  • Customer Care
  • Customer Engagement
  • Document Organization
  • Credit Card Transaction Processing
  • Office Supplies and Inventory
  • Email Correspondence
  • Records and Database Management
  • Inventory Control Processes
  • Inventory Merchandising
  • Correspondence and Office Documents
  • Administrative Support
  • Computer Literacy
  • Microsoft Word
  • Crafting Skills
  • Office Management
  • Valid Driver's License
  • Social Media Knowledge
  • Medical Terminology
  • Multi-Line Phone Proficiency
  • Records Preparation
  • Strong Problem Solver
  • Verbal and Written Communication

Timeline

Veterinary Assistant, Reception, Manager

Sedro-Woolley Veterinary Clinic
02.2021 - Current

Veterinary Assistant

Village Veterinary Clinic
10.2020 - 02.2021

Rural Mail Carrier Associate

USPS, United States Postal Service
05.2020 - 10.2020

Client Services Representative

Kulshan Veterinary Hospital
07.2019 - 05.2020

Animal Care Worker

Kern County Animal Services
08.2013 - 06.2018

Inventory Management Team, Sales Associate

Walmart
04.2009 - 08.2013

Certificate of Massage Therapy - Massage Therapy

Santa Barbra Business College

Certificate of Nursing Assistant - CNA

Los Angles Job Corps

High School Diploma -

Steilacoom High School

Similar Profiles

CREATE PROFILE
Mandi Figueroa