Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Highlights Qualifications
Timeline
Generic

Mandi Gifford

Boise,ID

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I excel a providing a superior customer experience. I am self motivated, competitive, and goal oriented. I want to join an exciting, fast-paced environment where my background and skill set. I desire to join an organization that will foster my personal and professional goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Mortgage Loan Officer

Gateway Mortgage Company
10.2020 - 09.2023
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.

Bartender/Server

The Five Mile Inn
Chubbuck , Idaho
2003.04 - 2020.10
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Manager/Talent Acquisition

Ironwood Social
01.2018 - 01.2020
  • Responsible for the purchase and acquisition of inventory, manage the weekly staff scheduling, talent acquisition for all live entertainment, organize events, oversee everyday operations, responsible for the overall patron experience.
  • Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
  • Optimized sourcing networks and used proactive methods to direct source candidates.
  • Maintained all Social Media accounts for marketing purposes to drive sales and recognition.

Bartender/Server/Event Coordinator

Ironwood Social
Boise, Idaho
2018.02 - 2019.05
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Performed event coordination for larger parties and gatherings.

Bartender/Server/Catering Server

Spurwing Country Club
Eagle , Idaho
2016.12 - 2018.01
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

National Call Center Manager-Mortgage Loan Officer

Lennar Mortgage
01.2015 - 01.2018
  • Prequalified clients to include discussing rates, terms and/or financial options
  • Met with clients to sign Loan Application and Disclosures
  • Understand and research all investor guidelines and be up-to-date in any and all program changes that affect the processing or originating of loans in the pipeline
  • Clear any conditions that require communication to the clients
  • Communicated loan approval by sending pre-approval/commitment letters to all parties involved in the transaction
  • Responsible for once a week follow up calls/status calls to all parties involved in transactions (Clients, Realtors, Builder, etc.)
  • Assist the Loan Officer with other administrative and/or sales duties as needed
  • Consistently exceed borrower expectations and Realtor/Builder expectations.
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Led daily team meetings to review performance, set targets and motivate staff.

Bartender

The Gathering Place
Eagle, ID
2014.03 - 2015.05
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Mortgage Loan Officer, Business Development Officer/Assistant Manager/Loan Officer/Trainer

Idaho Central Credit Union
01.2004 - 01.2014
  • Ten years of customer experience at one of the best places to work in Idaho
  • Delivered exceptional customer service
  • Ability to become very knowledgeable of the products and services available as well as 'up-sell' consistently
  • Top performer individually in sales in past employment as well as top performing branch in sales when managing my team
  • Known for the ability to make sound decisions in all situations while maintaining a positive, professional image for both myself and the company I represent
  • Management experience, this has helped tremendously with interactions with coworkers and understanding how to communicate effectively
  • Training experience
  • Trained new employees on the job
  • Held a previous Master Trainer position
  • Excellent follow through skills
  • Worked with underwriters to fix application problems and resolve issues.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.

Executive Assistant/Office Manager

New York Life & NYLIFE Securities
01.2004 - 03.2004
  • Successfully set up Client Annual Review Appointments for New York Life as well as made all follow up phone calls and set up appointments for new reviews
  • Successful set up of daily operations from setting up new appointments with clients, follow up appointments and answering all incoming phone calls with questions about their accounts
  • Provided exceptional customer service to all existing and prospective clients
  • Answered all incoming calls, completed daily client follow up calls, confirmed appointments, scheduled appointments, and maintained all client needs
  • Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries
  • Maintained customer confidence and protects operations by keeping information confidential
  • Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
  • Organized and coordinated conferences and monthly meetings.
  • Handled confidential and sensitive information with discretion and tact.
  • Answered high volume of phone calls and email inquiries.

Education

Mass Communication - Mass Communication

Idaho State University
Pocatello, ID

Business Administration

University of Phoenix
Online

Masters -

Credit Union University

High School Graduate -

Highland High School
Pocatello, ID
06.2001

Skills

  • Relationship Selling
  • Sales Development
  • Scheduling Oversight
  • Financial Analysis
  • Refinancing Options
  • Negotiation Tactics
  • Business Development
  • Communication
  • Exceed Sales Goals
  • Pipeline Management
  • Relationship Development
  • Performance Motivation

Accomplishments

  • Supervised team of 20 staff members.
  • Achieved a Six Sigma Green Belt by completing the course with accuracy and efficiency.
  • Introduced Microsoft Dynamics while building a CRM for certain tasks specific to Lennar, Mortgage.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop leads and production tracking spreadsheets.
  • Collaborated with team of 10 in the development of a national call center/CRM for Lennar, Mortgage.
  • Consecutively served as Team Captain for Paint the Town and Rake Up Boise

Certification

  • Six Sigma Green Belt
  • Licensed Mortgage Loan Officer in Idaho, Washington, Oregon, California, Arizona, Nevada

Highlights Qualifications

  • Six Sigma Greenbelt
  • Team Captain of Paint the Town, Rake Up Boise, and a volunteer on the Kiff Brown foundation.
  • Managed the operations for a national mortgage center, working with different companies throughout the nation, lead management, pipeline management, production management as well as maintained national licensing requirements
  • I worked at the largest, fastest growing credit union in Idaho whose primary focus was excellent customer service and finding solutions for all customer’s needs.
  • I am dependable, punctual and leave any personal issues at the door. I am a team player and am able to get along with anyone, as well as connect with people with diverse backgrounds. I am very supportive of co-workers and strive to build relationships with both co-workers and clients.
  • Excellent computer skills, especially Excel. Attention to detail and superior oral and written communication.
  • I have a positive attitude; I am goal driven and am very outgoing. I enjoy making others around me smile and creating an ‘experience’ rather than just going through the motions.
  • Excellent organizational skills, efficient, able to maintain an orderly and clean work space, multi-task and work well under pressure.

Timeline

Mortgage Loan Officer

Gateway Mortgage Company
10.2020 - 09.2023

Bartender/Server/Event Coordinator

Ironwood Social
2018.02 - 2019.05

Manager/Talent Acquisition

Ironwood Social
01.2018 - 01.2020

Bartender/Server/Catering Server

Spurwing Country Club
2016.12 - 2018.01

National Call Center Manager-Mortgage Loan Officer

Lennar Mortgage
01.2015 - 01.2018

Bartender

The Gathering Place
2014.03 - 2015.05

Executive Assistant/Office Manager

New York Life & NYLIFE Securities
01.2004 - 03.2004

Mortgage Loan Officer, Business Development Officer/Assistant Manager/Loan Officer/Trainer

Idaho Central Credit Union
01.2004 - 01.2014

Bartender/Server

The Five Mile Inn
2003.04 - 2020.10

Mass Communication - Mass Communication

Idaho State University

Business Administration

University of Phoenix

Masters -

Credit Union University

High School Graduate -

Highland High School

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