Mandi Gilroy
Portland,OR
Summary
I have 20 years of experience in all aspects of print & marketing, from production to project management & client service. I bring leadership experience, as well as the ability to work well independently or on a team. My organizational abilities, attention to detail, and problem-solving skills have been put to work in many different roles over the years. As a result, I can offer a well-rounded, dynamic and versatile set of skills. My philosophy is to streamline every process to its maximum efficiency so that neither time nor quality are sacrificed.
I currently contract for the BPA through ACS Staffing as a Printing Service Specialist in the Mail and Media Services (NWPP) department. I have found the position to be a perfect fit for my skillset, and my current objective is to continue my growth with the BPA in a permanent federal position.
I am personable, honest, hard-working, dependable, self-motivated and positive. Being on the Autism Spectrum, I bring a unique perspective and outside-the-box thinking that add diversity to any team environment. I take pride in my contributions and love to learn and grow on a daily basis.
Overview
20
20
years of professional experience
Work History
Printing Service Specialist - GPO
ACS Staffing / Bonneville Power Administration
01.2024 - Current
- Assess job tickets with complex specifications and requirements, interpret and determine client needs, and identify the most effective use of resources, assets and equipment to produce best results.
- Operate HP Pagewide XL 8200 and 4100 to provide Direct Print services and produce engineering drawing packages per client specifications.
- Provide scanning services, file clean-up, re-naming and secure transfer of e-files for ongoing central records projects while maintaining classification and security requirements.
- Provide bindery services, packaging and marking parcels for accurate distribution to multiple locations.
- Operate all related Direct Print / binding equipment, including: Konika Minolta Bizhub C654, Challenge large format jogger, Spinnit HL-3 hydraulic paper drill, Staplex industrial stapler, Neopost model 400 jogger, and Challenge I1160 industrial paper cutter.
- Utilize the following software programs, systems and applications: HP Smartstream, DwgValidator proprietary software, SAP Fieldglass and Process Matters.
- Cross-trained in small document department to assist with high volume print and bindery projects.
- Operate all the related Small Document bindery & finishing equipment, including: Neolt Trim130 paper trimmer, Dahle BS5498 paper trimmer, Lassco CR55 corner rounder, Challenge EH3A Paper Drill, Rhino-Tuff Onyx HD-7700 punchers, Rhino-Tuff HD-8000 Wire-o Binder, GBC Modular CC2700 Coil Binder, and Tamerica TCC-2100E Comb Binder.
- Cross-trained other staff members on all Direct Print processes for producing engineering drawings.
- Created a procedural process document to assist in cross-training as well as serve as a complete reference manual for all Direct Print procedures for engineering drawings.
- Maintain communication with front office staff and clients (in person and via phone and email) for clarification on project details and scope.
- Created a how-to document to educate and assist clients in placing orders and maintaining consistent order entry standards for a more streamlined process on both ends.
- Assisted in floor layout / spacial planning for a cleaner and more efficient and streamlined production environment.
- Constantly audit and assess work in progress and modify processes to maximize efficiency, as well as ensure quality and accuracy of all output.
- Learn, develop and test new equipment as it is introduced to print room to gain full understanding of its capabilities and capacity, so as to offer sound advice and technical assistance to clients and staff.
- Trouble shoot and problem solve when issues are identified in equipment, processes or resource availability.
- Maintain transparent, constructive and professional communication when working to resolve difficult problems.
Project Coordinator
Tricor Brand Communications
10.2019 - 04.2023
- Managed print, marketing, mailing, fulfillment, distribution, procurement and asset management projects in a sales support role for a print and marketing brokerage/intermediary company.
- Provided support to the sales team on complex multi-part projects involving multiple vendors and end users.
- Interfaced directly with clients to identify objectives, build out project scope, communicate organizational and branding strategies, and provide operational and technical assistance through every step of the process.
- Researched products, resources, vendors, and freight solutions and created detailed presentations outlining multiple options for time and cost considerations, sustainability, and branding guidelines.
- Requested complex quotes from vendors for products and labor services and calculated profit margins to generate quotes for clients within strict budgetary parameters.
- Entered client orders, created vendor purchase orders, and maintained client and vendor info including contracts, quotes, proofs, freight etc. using automated systems such as SAP software.
- Proofed projects with vendors and clients
- Scheduled freight between vendors & to end user, maintained delivery schedules, monitored & reported progress and provided tracking information.
- Processed vendor payments & billed complex client projects, honoring quoted prices while providing transparent pricing changes in accordance with project scope changes.
- Managed & tracked warehoused assets for events such as job fairs and conventions.
- Processed pick&pack and print-on-demand web orders and managed internal & external multimedia ordering sites, while providing technical and operational support.
- Processed large multi-part kitting & fulfillment projects, overseeing all stages in the process and managing logistics between vendors.
- Handled large distributions to multiple locations.
- Coordinated both inbound and outbound freight, using all methods from UPS/FedEx/USPS to LTL truck freight and bulk shipments via ground, air and ocean.
- Assisted in conducting major audits of warehoused product, website accuracy, and general operational processes.
- Problem solved in every conceivable way on a daily basis to provide the best possible service and product, while giving special attention to unique and difficult issues that require a sensitive approach to bring them to resolution.
Digital Bindery Lead
Wright Business Graphics
01.2017 - 09.2019
- Served as Lead of digital bindery department.
- Operated the following bindery equipment and machinery: Baumcut & Polar programmable guillotine cuers; Challenge round corner drill press and 3-hole drill presses; Acme single-head saddle stitcher; Morgana Digifold Pro folder and Duplo tabletop folder; GBC and Rhino tabletop punchers and coil rollers.
- Utilized the following computer software and programs: Proprietary planning, purchasing and estimating software; UPS Worldship and FedEx Ship Manager; Microsoft Excel, Outlook and Word.
- Streamlined the production and delivery schedules to maximize efficiency.
- Worked with project managers to direct extremely high-volume work flow.
- Oversaw the implementation of new systems, procedures & production floor layout.
- Ordered & maintained supplies, and managed client inventory.
- Processed all shipping for the department and maintained shipping schedule to meet deadlines in a fast-paced, high-volume work environment.
- Managed and organized kitting, fulfillment, distribution and mailing projects.
- Learned, tested and perfected processes on all new equipment for the department to maximize the usefulness of every new asset and resource.
- Trained all new-hires and temps for the department.
Fulfillment Lead & Billing Specialist
GISI Marketing Group
06.2015 - 12.2016
- Served as lead of company's fulfillment division.
- Served as billing specialist across all departments.
- Managed and maintained all client-owned inventory.
- Fulfilled and shipped all warehouse orders and maintained delivery schedule.
- Organized complex and kitting/fulfillment projects.
- Managed high-volume distributions.
- Problem solved on complicated projects, communicated with clients on multimedia platforms to resolve specialized issues.
- Performed clerical, filing and billing duties.
- Trained temps on fulfillment duties.
- Trained new employees on billing duties.
- Attended weekly leads meeting for planning, scheduling & project delegation.
Reprographics Technician
Precision Images
12.2004 - 06.2015
- Operated the following reprographics & bindery machinery: Small format Xerox, Konika and Canon printers; Wide format Canon Oce plotter and Xerox 8855 printer; Industrial Guillotine Cutter; and comb, coil, wire-o, tape, vello, and perfect binding machinery.
- Used various print and plotting programs such as Plotworks, Elan Capture and Adobe Acrobat.
- Calibrated, maintained, provided technical assistance and trouble shooting, and placed service calls on all reprographics equipment.
- Provided client assistance and served as main point of contact for print coordination on detailed, multi-part building projects.
- Checked all drawing and specification packages against index for accuracy and completeness.
- Led the small document department while also maintaining dual role in wide format print, including pre-press setup, plotting, print and bindery.
- Printed from hard copy as well as digital files, and also provided scanning services and maintained a virtual plan center and document library.
- Maintained strict privacy and security standards on sensitive projects and adhered to copyright guidelines.
Education
General Studies - Arts & Design
Portland Community College
Portland, ORGeneral Studies - Arts & Design
Mt. Hood Community College
Gresham, ORSkills
- Leadership ability
- Organizational skills
- Attention to detail
- Commitment to quality
- Adept at planning and scheduling
- Streamlining processes
- Deadline driven
- Thinking outside the box
- Innovative & resourceful
- Independent yet team oriented
- Self-motivated
References
- Ashley Single, Client Services Director, Tricor Brand Communications, (503) 839-8109
- Rob Noe, Creative Director, Tricor Brand Communications, (503) 313-2982
- Cathy Demartini, Supervisor, Wright Business Graphics, (503) 805-7378
Timeline
Printing Service Specialist - GPO
ACS Staffing / Bonneville Power Administration
01.2024 - Current
Project Coordinator
Tricor Brand Communications
10.2019 - 04.2023
Digital Bindery Lead
Wright Business Graphics
01.2017 - 09.2019
Fulfillment Lead & Billing Specialist
GISI Marketing Group
06.2015 - 12.2016
Reprographics Technician
Precision Images
12.2004 - 06.2015
General Studies - Arts & Design
Mt. Hood Community College
General Studies - Arts & Design
Portland Community College
Similar Profiles
Jennifer LoweJennifer Lowe
Executive Assistant to CIO at Bonneville Power AdministrationExecutive Assistant to CIO at Bonneville Power Administration
Jorge ShelhamerJorge Shelhamer
Contract Specialist at Bonneville Power AdministrationContract Specialist at Bonneville Power Administration
Dennis PetrossDennis Petross
General Engineer (Senior Civil Engineering Expert) at Bonneville Power AdministrationGeneral Engineer (Senior Civil Engineering Expert) at Bonneville Power Administration