Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Websites
Timeline
Generic

Mandi Herrington

Minerva,OH

Summary

Technical Trainer specializing in simplifying complex technical concepts for diverse employee skill levels using innovative teaching methods. Demonstrated success in clearly communicating technical information and fostering collaborative team dynamics. Extensive industry experience combined with strong adaptability and interpersonal skills. Proven ability to work independently while quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Technical Trainer

Graco
North Canton, OH
08.2024 - Current
  • Created training materials for internal teams and distributors on equipment usage and repair. Facilitated hands-on service training focused on sealant and adhesive equipment. Delivered training sessions globally at Graco facilities and client locations. Taught sales tools and equipment applications to improve product knowledge among team members. Collaborated with engineering teams to update training content.

Technical Information Specialist

Graco
North Canton, OH
09.2022 - 08.2024
  • Utilize Salesforce to answer phone calls and emails, providing repair, troubleshooting, application assistance, and other technical information on over 100 Graco product lines to meet customer requirements and increase customer satisfaction. Interface between customers and the engineering team to identify and correct equipment issues and manual mistakes. Managed over 4,500 individual calls and cases in 2023.

Senior Field Service Specialist

Zoetis
04.2013 - 09.2022
  • Responsible for customer service and 24/7 support of Zoetis Poultry Biodevices. First point of contact for customers, following the Zoetis core belief of “customer obsessed.” Lead new equipment installs and retrofits; train customers; perform scheduled preventative maintenance on equipment; respond to emergency trouble calls over the phone or in person when necessary; train new Field Service Specialists; manage on-site parts inventory at customer locations using SAP; perform customer process evaluations; and electrical, mechanical, and pneumatic troubleshooting and repair.

Maintenance Technician

Waste Management
09.2012 - 04.2013
  • Perform preventative maintenance services on class 8 trucks; perform repairs indicated by driver’s daily log; Perform parts inventory counts; accurately record work performed and parts used in computer system; diagnose and repair electrical systems; build and replace high pressure hydraulic hoses.

Automotive Technician

Wally Armour
04.2010 - 05.2012
  • Flat Rate ASE Master Certified Automotive Technician performing all aspects of automotive repair and preventative maintenance. Diagnose and repair electrical systems, steering and suspension, drivetrain, cooling system, tires, etc.

Automotive Technician

Firestone Complete Auto Care
04.2009 - 04.2010
  • Flat Rate ASE Certified Automotive Technician performing automotive repair, preventative maintenance, steering and suspension, alignments, tires, etc.

Automotive Technician

Waynesburg Carriage
05.2006 - 04.2009
  • ASE Certified Automotive Technician performing automotive repair and preventative maintenance.

Education

Basic Robotics Certificate -

Stark State College
Canton, OH
05-2022

Bachelor of Technical and Applied Studies - Business

Kent State University
Kent, OH
08-2018

Associate of Applied Science - Automotive Technology

Stark State College
Canton, OH
05-2006

Associate of Arts - General Studies

Kent State University
New Philadelphia, OH
05-2004

Skills

  • Hands-on training
  • Individualized instruction
  • Self-motivation and adaptability
  • Creativity and innovation
  • Customer support and service
  • Training development
  • Technical communication
  • Materials preparation

Affiliations

Board Member - Great Lakes Fiber Show

Volunteer - Carroll County Historical Society

Accomplishments

Graco - peer nominated GROW award 2023

Zoetis - Service Excellence Award 2018 & 2020

Zoetis - Rookie of the year 2014

Timeline

Technical Trainer

Graco
08.2024 - Current

Technical Information Specialist

Graco
09.2022 - 08.2024

Senior Field Service Specialist

Zoetis
04.2013 - 09.2022

Maintenance Technician

Waste Management
09.2012 - 04.2013

Automotive Technician

Wally Armour
04.2010 - 05.2012

Automotive Technician

Firestone Complete Auto Care
04.2009 - 04.2010

Automotive Technician

Waynesburg Carriage
05.2006 - 04.2009

Basic Robotics Certificate -

Stark State College

Bachelor of Technical and Applied Studies - Business

Kent State University

Associate of Applied Science - Automotive Technology

Stark State College

Associate of Arts - General Studies

Kent State University

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