Dynamic professional with a proven track record at Hilton Garden Inn Alliance Airport, excelling in guest satisfaction and teamwork. Leveraged efficient multitasking and exceptional communication to enhance customer service excellence, significantly contributing to a positive guest experience. Skilled in safety awareness and performance improvement, consistently meeting high standards of service.
Overview
8
8
years of professional experience
Work History
Breakfast Attendant/Cook
Hilton Garden Inn Alliance Airport
2016.12 - 2023.12
Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
Cooked and served made-to-order omelets, french toast and pancakes.
Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
Participated in regular staff meetings to discuss improvements or address any concerns within the team.
Proactively sought feedback from guests regarding their experience, using it constructively to improve future service.
Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
Established rapport with customers by providing friendly and attentive service.
Provided attentive service and proactively assessed guest needs.
Gatekeeper
Don Borneke Construction
2020.04 - 2020.06
Open and close gates for construction crews.
Ensure that livestock were contained.
Direct truck traffic to locations to drop their loads and ensure that drivers are adhering to safety standards while unloading and before returning to roadways.
Assist in placing and removing construction signage on roadways.
Follow regulations regarding PPE and safety standards.
Landscape Worker
Stone Landscaping
2016.04 - 2017.10
Removed weeds, hazards, and debris from common pathways to improve usability.
Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
Handled hedge, bush, and shrub trimming.
Performed planting, watering, mulching, and edging of lawns.
Installed sod for new turf establishment or lawn repair purposes.
Maintained routine landscaping schedules to boost lawn health.
Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
Landscaped yards by planting flowers, grass, trees, and bushes.
Mowed lawns using self-propelled and riding mowers.
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Transferred materials to designated areas using hand trucks and wheelbarrows.
Edged and mowed lawns, flowerbeds and landscape features.
Education
No Degree - General Studies
Tarrant County College District
Fort Worth, TX
NCT Certification -
All-Star X-Ray
Bedford, TX
04.2004
NCMA, NCPT - Medical Assisting
PCI Health Training Center
Dallas, TX
08.2003
GED -
Keller High School
Keller, TX
05.1996
Skills
Efficient multitasking
Guest satisfaction
Teamwork and Collaboration
Attention to Detail
Safety awareness
Clear Communication
Performance Improvement
Excellent Communication
Customer service excellence
Professional Demeanor
Timeline
Gatekeeper
Don Borneke Construction
2020.04 - 2020.06
Breakfast Attendant/Cook
Hilton Garden Inn Alliance Airport
2016.12 - 2023.12
Landscape Worker
Stone Landscaping
2016.04 - 2017.10
No Degree - General Studies
Tarrant County College District
NCT Certification -
All-Star X-Ray
NCMA, NCPT - Medical Assisting
PCI Health Training Center
GED -
Keller High School
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