Mandi Hobbs
Arlington,TX
Summary
Dynamic professional with a proven track record at Hilton Garden Inn Alliance Airport, excelling in guest satisfaction and teamwork. Leveraged efficient multitasking and exceptional communication to enhance customer service excellence, significantly contributing to a positive guest experience. Skilled in safety awareness and performance improvement, consistently meeting high standards of service.
Overview
8
8
years of professional experience
Work History
Breakfast Attendant/Cook
Hilton Garden Inn Alliance Airport
12.2016 - 12.2023
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
- Cooked and served made-to-order omelets, french toast and pancakes.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Participated in regular staff meetings to discuss improvements or address any concerns within the team.
- Proactively sought feedback from guests regarding their experience, using it constructively to improve future service.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Provided attentive service and proactively assessed guest needs.
Gatekeeper
Don Borneke Construction
04.2020 - 06.2020
- Open and close gates for construction crews.
- Ensure that livestock were contained.
- Direct truck traffic to locations to drop their loads and ensure that drivers are adhering to safety standards while unloading and before returning to roadways.
- Assist in placing and removing construction signage on roadways.
- Follow regulations regarding PPE and safety standards.
Landscape Worker
Stone Landscaping
04.2016 - 10.2017
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Installed sod for new turf establishment or lawn repair purposes.
- Maintained routine landscaping schedules to boost lawn health.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Mowed lawns using self-propelled and riding mowers.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Transferred materials to designated areas using hand trucks and wheelbarrows.
- Edged and mowed lawns, flowerbeds and landscape features.
Education
No Degree - General Studies
Tarrant County College District
Fort Worth, TXNCT Certification -
All-Star X-Ray
Bedford, TX04.2004
NCMA, NCPT - Medical Assisting
PCI Health Training Center
Dallas, TX08.2003
GED -
Keller High School
Keller, TX05.1996
Skills
- Efficient multitasking
- Guest satisfaction
- Teamwork and Collaboration
- Attention to Detail
- Safety awareness
- Clear Communication
- Performance Improvement
- Excellent Communication
- Customer service excellence
- Professional Demeanor
Timeline
Gatekeeper
Don Borneke Construction
04.2020 - 06.2020
Breakfast Attendant/Cook
Hilton Garden Inn Alliance Airport
12.2016 - 12.2023
Landscape Worker
Stone Landscaping
04.2016 - 10.2017
No Degree - General Studies
Tarrant County College District
NCT Certification -
All-Star X-Ray
NCMA, NCPT - Medical Assisting
PCI Health Training Center
GED -
Keller High School