Enthusiastic Medicare Insurance Advisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Insurance products and training in Medicare Supplement, Advantage and Prescription Drug plans. Motivated to learn, grow and excel in all aspects of Medicare.
Overview
15
15
years of professional experience
Work History
Master Advocate
My Plan Advocate
08.2023 - Current
Improved customer satisfaction by promptly addressing insurance inquiries and resolving issues.
Enhanced client retention through exceptional customer service and consistent follow-up on claims.
Educated clients on policy changes and updates, ensuring their understanding of insurance options.
Reduced client frustrations by providing clear explanations of complex policy terms and conditions when needed.
Expanded company''s client base through referrals from satisfied customers and targeted marketing efforts aimed at specific demographics.
Ensured regulatory compliance by staying current with industry laws, regulations, and standards while updating company procedures accordingly.