Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mandi Keyzers

Kennewick,Washington

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender / Server

Shooters Sports Bar
10.2023 - Current
  • Designed and implemented new cocktails and monthly specials to drive customer interest and sale numbers.
  • Maintained bar and restaurant cleanliness and inventory resulting in decrease waste.
  • Fostered positive work environment for my colleagues and patrons.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Ray's Golden Lion
10.2023 - 01.2024
  • Maintain dining areas for cleanliness and stocked work stations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Bougie Brunch
04.2021 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Line Cook Manager

McMenamins Olympic Club
01.2016 - 01.2020
  • Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
  • Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
  • Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
  • Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.

Skills

  • Customer service
  • POS system's
  • Outgoing Personality
  • High-volume environment
  • Suggestive selling
  • Teamwork
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Highly reliable

Certification

  • Food handlers, Current and up to date
  • Mixology class 13, Current and up to date

Timeline

Bartender / Server

Shooters Sports Bar
10.2023 - Current

Server

Ray's Golden Lion
10.2023 - 01.2024

Server

Bougie Brunch
04.2021 - 10.2023

Line Cook Manager

McMenamins Olympic Club
01.2016 - 01.2020

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Mandi Keyzers