Summary
Overview
Work History
Education
Skills
Websites
Timeline
AssistantManager

Mandi Knowles

Kersey,WELD

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Family Dollar
Kersey, CO
08.2021 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored security and handled incidents calmly.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Office Assistant

Franks Trucking
La Salle, WELD
08.2019 - 03.2020
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Verified accuracy of business records by consistently updating customer information.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained staff directory and company policy handbook for human resources department.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Responsible for all DMV purposes for all equipment including IRP's, also Maintained DOT appointments and paperwork.

Caregiver

In Home Supportive Services
Bakersfield, CA
02.2015 - 08.2019
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Helped clients manage money, pay bills and shop for groceries or personal items.

Freight Dispatcher

M&M Trucking
Bakersfield, CA
09.2014 - 08.2015
  • Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
  • Handled customer escalations from drivers to solve issues and restore customer satisfaction.
  • Tracked purchase orders and approved vendor invoices for outside services.
  • Dispatched calls for emergency and routine driver call-outs.
  • Monitored dispatched calls and took action to resolve and correct potential problems.
  • Scheduled and tracked movements of owned and rented equipment.
  • Coordinated pickups and deliveries across United States.
  • Recorded customer encounters through detailed notes and maintained comprehensive records.
  • Conducted geographical location spotting and map reading to support fleet personnel.
  • Communicated with customers daily about freight movements and delivery timetables.
  • Received new orders, prepared documentation and assigned personnel.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Cook/Cashier Team Lead

Jacobs Burger
Taft, CA
04.2013 - 07.2014
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Received and processed customer payments.
  • Processed checks, cash and credit purchases or refunds.
  • Displayed new stock and rotated existing products.
  • Developed standard operating procedures.

Education

Associate of Science - Psychology

Taft College
Taft, CA
06.2021

GED -

Bakersfield Adult Schools
Bakersfield, CA
06.2019

Skills

  • Product and Service Knowledge
  • Cost Management
  • Sales Activities
  • Financial Management
  • Vendor Performance Monitoring
  • Customer Service
  • Directing Team Members
  • Financial Statements
  • Managing Multiple Priorities
  • Shift Coverage
  • Sales Strategies
  • Greet Guests
  • Shrinkage Prevention
  • Recruiting and Interviewing
  • Employee Coaching and Motivation
  • Accounts Payable and Accounts Receivable

Timeline

Assistant Manager

Family Dollar
08.2021 - Current

Office Assistant

Franks Trucking
08.2019 - 03.2020

Caregiver

In Home Supportive Services
02.2015 - 08.2019

Freight Dispatcher

M&M Trucking
09.2014 - 08.2015

Cook/Cashier Team Lead

Jacobs Burger
04.2013 - 07.2014

Associate of Science - Psychology

Taft College

GED -

Bakersfield Adult Schools

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Mandi Knowles