Mandi Koontz

Store Manager

Walgreens

09.1997 - Current

Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assisted with hiring, training and mentoring new staff members.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Developed and implemented successful staff incentive programs to motivate employees.
Trained and guided team members to maintain high productivity and performance metrics.
Managed purchasing, sales, marketing and customer account operations efficiently.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained new employees on proper protocols and customer service standards.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.