Mandi LARSON
Summary
Experienced LPN from Mayo Clinic with a focus on exceptional patient care and strong interpersonal skills. Proven track record in fostering collaboration within healthcare teams to enhance patient outcomes. Skilled in managing and documenting patient conditions, ensuring comprehensive support. Dedicated to improving customer satisfaction and achieving team success through effective problem-solving.
Overview
18
18
years of professional experience
Work History
LPN, Internal Travel Team
Mayo Clinic
05.2023 - Current
- Internal travel team member provides skilled nursing to patients across multiple Mayo Clinic sites in Minnesota and Wisconsin
- Monitor patients' health by regularly checking and recording vital signs (blood pressure, temperature, pulse, respiration, O2 saturation)
- Perform routine physical assessments and report status or significant changes to registered nurses (RNs) or physicians
- Provide basic patient care, including assistance with activities of daily living (ADLs) such as bathing, dressing, hygiene, and mobility
- Administer prescribed oral, subcutaneous, intramuscular, and intravenous (IV) medications
- Manage wound care, including cleaning, dressing changes, and monitoring for signs of infection
- Perform routine diagnostic procedures, such as EKGs, phlebotomy, and collecting samples (blood, urine, sputum) for lab tests
- Provide specialized care such as tracheostomy care, oxygen therapy, catheterizations, and G-tube feedings
- Document accurate and complete patient information, care provided, and observations using Electronic Health Record
- Communicate effectively with patients, families, and interdisciplinary healthcare teams to coordinate and plan care
- Educate patients and their families on diagnoses, medications, treatment plans, and self-care maintenance, improving compliance with care regimens
- Transcribe and carry out physician orders and direction from RN accurately and promptly
- Collaborate with RNs and physicians to develop, implement, and evaluate patient care plans
- Supervise and delegate duties to Certified Nursing Assistants (CNAs) or other unlicensed assistive personnel
- Precept and mentor new LPNs or team members to unit protocols and facility procedures
Health Associate/LPN
Waconia School District 110
12.2021 - 05.2023
- Manage day-to-day operations of the health office provide skilled nursing services
- Administer medications, treatments, routine medical, and specialized health procedures to students in accordance with physician orders and parent authorizations
- Communicate with family, staff and other community agencies regarding student health needs
- Promote and maintain health and well-being of students, families and school personnel by teaching and counseling on best practices for good health
- Assist students and parents in identifying and utilizing available and appropriate community resources.
- Provides communicable disease information to parents, staff and students as required.
- Establishes a student immunization status and follow-up when needed
- Document and maintain student health records to ensure compliance with state and federal laws and mandates.
- Assists in the identification of students with health conditions and disabilities.
- Participates on child study and special education teams
Occupational Health COVID-19 Screener
CHF Solutions, Inc
05.2020 - 02.2021
- Administered COVID-19 screening questionnaire and temperature checked each employee/visitor
- Ensured all employees/visitors were utilizing face masks in appropriate areas of the facility in accordance with COVID-19 state and federal regulations
- Ensured that reduced facility capacity was maintained per guidelines
- Provided updates to HR on current state and federal regulations
- Collaborated with the HR, legal, and facilities departments to develop policies to combat the spread of the virus amongst employees and to prepare the organization for reopening
- Tracked symptoms and exposure in accordance with state and federal guidelines to help contain the spread of COVID-19
- Distributed COVID 19 educational materials to increase awareness
- Provided guidance on self-isolation, conducted medical risk-assessments, and started contact tracing to guide return-to-work decision making with HR
Patient Registration
St. John's Hospital ER/Hospital
04.2018 - 10.2019
- Responsible for obtaining and identifying insurance and necessary information to produce billable patient accounts
- Arrived patients into the emergency room tracking board system
- Communicated emergent patient needs to the triage nurses
- Updated patient demographics and universal data
- Obtained patient consents for billing purposes
- Informed patients of their privacy, Medicare, and Tricare rights
- Checked patient in for their outpatient surgical appointments
- Reconciled accounts from teamwork queue
- Ensured personal workspace and patient waiting areas are kept neat
- Entered maternity patient information into the EMR
- Communicated with EMTs and Paramedics on patient room locations
Patient Care Coordinator
Hennepin County Medical Center
04.2018 - 07.2018
- Checked patients in for their appointments
- Scheduled and rescheduled appointments
- Verified patient insurance information
- Checked patients out and scheduled follow-up appointments
- Performed general receptionist duties
- Promoted the organization and provided customer service for patients, visitors, guests, and the health care team
- Ensured patients are checked-in in a timely and friendly manner
- Cross trained in multiple areas of the clinic and hospital setting
Patient Access Liaison
St. Cloud Hospital ER
12.2017 - 03.2018
- Responsible for obtaining and identifying insurance information necessary to produce billable patient accounts
- Performed registration duties requiring independent analysis, exercise of judgment and detailed documentation
- Knowledge of facility procedures related to work performed
- Supported and implemented patient safety as appropriate
- Demonstrated Family Centered Care principles when interacting with patients and their families and with co-workers
Scheduling Coordinator
Centrasota Oral Surgeons
06.2017 - 01.2018
- Coordinated the schedules of 6 surgeons across multiple offices to enhance provider efficiency
- Ensured all outside and internal records are present at time of scheduled appointment
- Provided patient with appointment instructions
- Provided a positive patient experience by communicating, and responding to patient needs
- Ensured updated insurance information was entered into the system
Administrative Assistant/Medical Secretary
Mayo Clinic
05.2015 - 05.2017
- Served as a liaison between the physician and the patient by providing exceptional customer service to our patients, advising the physician of the patient's needs and assuring that all communications are directed to the appropriate personnel
- Maintained care provider calendars and schedules meetings
- Coordinated travel arrangements, processed reimbursement for travel and other professional expenses; and maintained records for continuing medical education
- Transcribed special correspondences per physician request
- Documented all patient interaction thoroughly into the patient's EMR
- Received, processed, and directed outside documents
- Practiced HIPAA guidelines and adheres to regulations
Attendance Clerk & Substitute Health Clerk
Albert Lea High School
08.2014 - 05.2015
- Communicated with students, teachers, parents, district employees, etc. (e.g. courtesy calls to parents, attendance history, parent letters, passes to students, etc.)
- Maintained a variety of attendance records, schedules, and files (manual and computer) (e.g. contact and telephone logs, student attendance, etc.) for the purpose of documenting activities and/or providing reliable and accurate information.
- Notified parents and/or guardians of student absences for the purpose of meeting county, state and federal requirements.
- Obtained attendance records for student entry and exit from campus during school hours (e.g. admission slips, late notices, class release forms, etc.) to ensure accurate reporting of attendance
- Prepared attendance-related reports and written materials (e.g. standardized/special reports, letters to parents, passes for students, incoming calls on attendance slips, etc.) to communicate district activities and procedures.
- Processed documents and materials (e.g. discrepancies, corrects errors in attendance records, changes unverified absences to unexcused, attendance codes, summer school program information)
- Researched discrepancies of attendance information and/or documentation
- Responds to inquiries from a variety of individuals (e.g. staff, parents, truancy officer, probation officers, other schools, and/or students)
- Served as the backup nurse in her absence.
Unit Manager Health & Beauty Team
Acosta Sales and Marketing
07.2011 - 01.2014
- Managed a team of merchandisers throughout a 5-state territory
- Ensured my team complied with company policies, and procedures
- Delivered sales fundamentals goals across all principals on agreed-to retail priorities
- Recruited and selected qualified candidates to fill open positions
- Established long-lasting relationships with key clients Spent time in the field liaising with major customers on technical points of contact
- Analyzed sales and performance reports for senior managers
- Collaborated with sales managers and clients on all major retail initiatives creating action plans for special projects and launches
- Coordinated regional sales meetings, appointments, and travel
- Typed documents such as correspondence, drafts, memos, and emails, and prepared daily market reports
- Processed weekly payroll through the ATLAS system.
- Developed presentations to align with quarterly initiatives and
- Accurately used technology to communicate retail priorities and coverage analyses to maintain an effective feedback and measurement system
- Requested and analyzed specific retail conditions information to develop data-based analyses and improve retail in-store presence result and optimize selling effectiveness in assigned territories
- Identified training needs, desired system and work process improvements
Retail Coverage Merchandiser
Acosta Sales and Marketing
08.2008 - 07.2011
- Maintained distribution and display of products in assigned accounts
- Rotated stock, cleaned displays, and priced merchandise appropriately
- Performed such duties as checking date codes, ensuring adherence to approved plan
- Reported observations to unit manager regarding outdated products, unbalanced stock, out-of-stock situations, and point of purchase requirements
Visual Coordinator
Macy's
10.2007 - 08.2008
- Maintained inventory and organization of visual prop room fixtures, display pieces, collateral, supplies, and vendor promotional items.
- Implemented inventory system for cosmetics collateral
- Coordinated management, merchandising, and sales staff for execution and maintenance of new product displays and departmental sets.
- Prepared and set-up all items for display in the showroom: layering, accessorizing, merchandise presentation standards, proper lighting, and signing, and maintenance
- Communicated with vendor representatives regarding shipments and new items
- Worked proactively with management to enhance presentation levels and drive sales, through competitive analysis and sales trends
Education
Nursing Assistant Program -
Century College
BLS -
Basic Life Support (CPR And AED) Program
Medical Terminology -
Rochester Community And Technical College
Graphic Design Program -
Minneapolis Business College
Licensed Practical Nursing Program -
Minnesota West Community College
Skills
- Epic
- Synthesis
- Google Docs
- Adobe Pro
- LastWord
- Eboard
- ODM Processor
- MSS
- Microsoft Office XP
- HIMS
- Microsoft Office
- MS Word
- MS Access
- MS Excel
- Internet Explorer
- Outlook
- Outlook Express
- PowerPoint
- Adobe Photoshop
- Adobe Illustrator
- Quickbooks
- ATLAS Payroll
- Quark Xpress
- DreamWeaver
- I-quebed
- NARS
- Mercury
- Infinite Campus
Accomplishments
- Worked with Colgate on developing an improved retail strategy for our Hy-Vee market which led to one of the most successful new item launches in the history of HBC launches in an independent grocery market.
- Coached my team through two consecutive Minneapolis market audits at 98%, which was recognized as the best market audit in the nation for Bayer Consumer Health Care.
- Developed and implemented processes that took our Independent Hy-Vee market averaging 11 voids per store down to 2 voids per store for Bayer Consumer Health Care.
- Worked with the Retail Coverage merchandisers on developing succession plans and advancing their skill set, which led to internal promotions for 50% of my team members.
Awards
- Chairman Awards, 2012, Nominated for two Chairman Awards, winning one. This is the highest honor you can receive in the company on a yearly basis as they are a conglomeration of client and company nominators.
- Chairman Awards, 2013, Nominated for five and won two Chairman Awards.
Personal Information
License: LPN License MN 822747 & WI 331549-31
Timeline
LPN, Internal Travel Team
Mayo Clinic
05.2023 - Current
Health Associate/LPN
Waconia School District 110
12.2021 - 05.2023
Occupational Health COVID-19 Screener
CHF Solutions, Inc
05.2020 - 02.2021
Patient Registration
St. John's Hospital ER/Hospital
04.2018 - 10.2019
Patient Care Coordinator
Hennepin County Medical Center
04.2018 - 07.2018
Patient Access Liaison
St. Cloud Hospital ER
12.2017 - 03.2018
Scheduling Coordinator
Centrasota Oral Surgeons
06.2017 - 01.2018
Administrative Assistant/Medical Secretary
Mayo Clinic
05.2015 - 05.2017
Attendance Clerk & Substitute Health Clerk
Albert Lea High School
08.2014 - 05.2015
Unit Manager Health & Beauty Team
Acosta Sales and Marketing
07.2011 - 01.2014
Retail Coverage Merchandiser
Acosta Sales and Marketing
08.2008 - 07.2011
Visual Coordinator
Macy's
10.2007 - 08.2008
Nursing Assistant Program -
Century College
BLS -
Basic Life Support (CPR And AED) Program
Medical Terminology -
Rochester Community And Technical College
Graphic Design Program -
Minneapolis Business College
Licensed Practical Nursing Program -
Minnesota West Community College