Mandi Leicht
Landenberg,PA
Summary
Organized Administrative Officer recognized for enhancing productivity and efficiency in task execution. Specializes in effective communication, time management, and problem-solving within dynamic environments. Notable achievements include streamlining processes that significantly increased operational efficiency and implementing innovative administrative systems to support executive-level staff. Core competencies encompass strong organizational skills, task prioritization, and exceptional client service.
Overview
9
9
years of professional experience
Work History
Administrative Officer
Department of Veterans Affairs
Pittsburgh, PA
10.2020 - Current
- Completed administrative tasks encompassing budget management, financial oversight, and space planning.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Fostered effective collaborations with community providers to maintain compliance with contracts and agreements.
- Provided HR administrative assistance to management team.
- Encouraged and improved cross-department internal communication.
- Monitored administrative management requirements to ensure timely processing of care coordination referrals for Veterans receiving healthcare services through non-VA providers.
- Developed and implemented administrative procedures to improve operational efficiency.
- Drafted precise correspondences, recommendations, reports and memorandums on management and administrative programs.
- Produced ongoing analytical assessments that drove actionable strategies for operational enhancements.
- Synthesized relevant data from multiple sources through proven analytical approaches for actionable insights.
- Provided programmatic support for the development of contracts and provider agreements.
- Monitored training and education requirements for Community Care Staff to ensure compliance.
- Led initiative to improve workspace by managing office resources efficiently.
- Supported strategic planning with routine liaison activities.
- Monitored adherence to National standards through detailed report assessment.
- Created comprehensive charts, data, reports utilizing narrative and statistical content to aid in achieving organizational objectives.
Lead Internet Customer Service Advocate
Cigna
Pittsburgh, Pen
06.2019 - 10.2020
- Managed high-volume of inbound and outbound customer calls.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Validated provider-submitted claims for proper coding and alignment with established reimbursement terms.
- Guided customers in understanding healthy living initiatives, disease management, and incentive programs related to their health insurance.
- Provided comprehensive troubleshooting solutions for technical challenges across diverse online platforms.
- Established dedicated COVID-19 team offering specialized education on testing, antibody testing, and vaccines.
- Delivered tailored customer service consistently for pandemic support programs including EAP initiatives and tele-health solutions.
- Addressed logistics concerns to boost customer satisfaction by consulting with supervisor and assigned team members.
General Manager
Golden Entertainment Inc.
Las Vegas, Nev
02.2016 - 05.2018
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Tracked monthly sales to generate reports for business development planning.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Education
Administrative Officer Academy -
VA Pittsburgh
Pittsburgh, PA02.2025
Health Care Leadership Certificate - Early Career Leadership Program Certification
VA Pittsburgh
Pittsburgh, PA12.2022
Bachelor of Science - Health Care Administration
National University
San Diego, CA03.2019
Skills
- Highly organized
- Workflow management
- Time management
- Computer proficiency
- Typing 80-100 wpm
- Business administration
- Administrative improvement
- Payroll and benefits administration
- Strategic planning
- Budget tracking
- Financial reporting
- Performance monitoring
- Project management
- Financial analysis
- Healthcare regulation
- Patient care advocacy
- Medical terminology
- Staff management
- Customer service
- Data analysis
- Health insurance processing
- Staff supervision
Emails
- Mtut1024@gmail.com
References
References available upon request.
Timeline
Administrative Officer
Department of Veterans Affairs
10.2020 - Current
Lead Internet Customer Service Advocate
Cigna
06.2019 - 10.2020
General Manager
Golden Entertainment Inc.
02.2016 - 05.2018
Administrative Officer Academy -
VA Pittsburgh
Health Care Leadership Certificate - Early Career Leadership Program Certification
VA Pittsburgh
Bachelor of Science - Health Care Administration
National University
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