Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
ASSESSMENTS
Work Preference
Timeline
4a
MANDI LOHR

MANDI LOHR

Tucson,AZ

Summary

To obtain a position within a company that will allow my current skills and knowledge to expand, allowing for further growth while learning new skills.

Knowledgeable canidate with solid background in customer service, logistics, and developing engaging lesson plans and fostering positive learning environment. Successfully guided students to achieve academic milestones through innovative teaching methods. Demonstrated proficiency in classroom management and curriculum development.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Afterbell Lead Teacher

Leman Academy of Excellence
07.2025 - Current
  • Designed and implemented engaging lesson plans aligned with curriculum standards.
  • Mentored junior teachers, enhancing instructional strategies and classroom management techniques.
  • Developed assessment tools to evaluate student progress and inform teaching practices.
  • Collaborated with parents and staff to foster a supportive learning environment.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Developed and implemented classroom routines to address varying student needs.

Lunch Monitor

Leman Academy of Excellence
03.2025 - Current
  • Supervised lunch periods, ensuring student safety and adherence to school policies.
  • Facilitated positive interactions among students, promoting a respectful dining environment.
  • Monitored behavior during meals, intervening in conflicts to maintain order and decorum.
  • Assisted in the setup and cleanup of dining areas, ensuring cleanliness and organization.
  • Provided support to staff during lunch service, enhancing operational efficiency and flow.
  • Trained new monitors on procedures and best practices for effective supervision.
  • Collaborated with educators to address behavioral issues and promote a positive school culture.
  • Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
  • Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods.
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.

Assistant Director/Childcare Lead Teacher

KinderCare Learning/Champions
02.2025 - 07.2025
  • Stand in Director for when Site Director is unavailable. Handling administrative responsibilities, such as scheduling, emailing parent's with updates, news, and information. Open and closing duties.
  • Implement KinderCare's curriculum in a way that is consistent with the unique needs of each child. Create a safe, nurturing environment where children can play and learn.
  • Partner and connect with parents, with a shared desire to provide the best care and education for their children.
  • Support your center’s success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagement.
  • Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Ensured compliance with state regulations and KinderCare policies, maintaining high standards of safety and care for children.

Independent Freight Broker

LDI Freight
06.2024 - 07.2025
  • Contacting new and existing customers to discuss how their shipping needs could be met with better rates for logistic purposes.
  • Quote prices, credit terms, and other bid specifications. Negotiated prices, terms of sales and service agreements with Transportation Carriers.
  • Brokered loads and shipments for customers.
  • Responded to all customer inquiries in a timely manner.
  • Accounting and administrative duties.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Created documents such as BOL with load plans, cargo cleanliness inspections and transportation processes.
  • Analyzed market trends to enhance route efficiency and carrier selection strategies.
  • Monitored market and negotiated rates based on trends.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Tracked shipments and trucks out on deliveries.
  • Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
  • Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
  • Coordinated logistics and transportation for timely delivery of freight across diverse regions.
  • Negotiated rates and services with carriers to optimize shipping costs and improve service levels.
  • Developed and maintained relationships with clients, ensuring high levels of customer satisfaction.

Customer Service Representative

Afni, Inc.
08.2024 - 03.2025
  • Handling inbound calls regarding the cell phone service provider Verizon customer complaints or concerns. These tasks range from billing, account management, and technical issues.
  • Providing exceptional customer service, excellent communication skills, while investigating by asking questions to clients to better assist and researching resources to complete customer request.
  • Knowledge of computer software, Google tools, as well as the internal navigation system of the company.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintain a professional manner, in a fast-paced call center.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Managed complex customer issues, ensuring timely and effective resolutions.

Independent Freight Broker

Reel Logistics LLC
10.2023 - 06.2024
  • Contacting new and existing customers to discuss how their shipping needs could be met with better rates for logistic purposes.
  • Quote prices, credit terms, and other bid specifications. Negotiated prices, terms of sales and service agreements with Transportation Carriers.
  • Brokered loads and shipments for customers.
  • Responded to all customer inquiries in a timely manner.
  • Accounting and administrative duties.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Created documents such as BOL with load plans, cargo cleanliness inspections and transportation processes.
  • Analyzed market trends to enhance route efficiency and carrier selection strategies.
  • Monitored market and negotiated rates based on trends.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Tracked shipments and trucks out on deliveries.
  • Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
  • Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
  • Coordinated logistics and transportation for timely delivery of freight across diverse regions.
  • Negotiated rates and services with carriers to optimize shipping costs and improve service levels.
  • Developed and maintained relationships with clients, ensuring high levels of customer satisfaction.

Independent Freight Broker

Tallgrass Freight Co.
08.2022 - 10.2023
  • Contacting new and existing customers to discuss how their shipping needs could be met with better rates for logistic purposes.
  • Quote prices, credit terms, and other bid specifications. Negotiated prices, terms of sales and service agreements with Transportation Carriers.
  • Brokered loads and shipments for customers.
  • Responded to all customer inquiries in a timely manner.
  • Accounting and administrative duties.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Created documents such as BOL with load plans, cargo cleanliness inspections and transportation processes.
  • Analyzed market trends to enhance route efficiency and carrier selection strategies.
  • Monitored market and negotiated rates based on trends.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Tracked shipments and trucks out on deliveries.
  • Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
  • Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
  • Coordinated logistics and transportation for timely delivery of freight across diverse regions.
  • Negotiated rates and services with carriers to optimize shipping costs and improve service levels.
  • Developed and maintained relationships with clients, ensuring high levels of customer satisfaction.

Crew Member

Arby's Roast Beef
09.2021 - 09.2022
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments. Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Cleaned and kept all areas of restaurant to promote clean image.
  • Offered to upsell items and displayed daily specials to promote restaurant products.
  • Stocked shelves to organize aisles in assigned department.
  • Worked front counter, drive-thru and other areas.
  • Trained new team members on procedures, customer service and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from the management team.
  • Operated kitchen equipment, ensuring compliance with safety and food handling standards.
  • Delivered high-quality customer service by effectively handling orders and addressing inquiries.

Shift Lead

Dollar General
08.2020 - 12.2020
  • Delegate tasks to staff.
  • Set goals for the shift to be completed by myself and co-workers.
  • Help staff resolve on-the-job challenges.
  • Track daily costs and revenues Balance the cash register at the end of the shift.
  • Ensure customer satisfaction and gracefully handle any complaints.
  • Open and closed store.
  • Inform the next Shift Manager about pending tasks.
  • Supervised store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members on customer service best practices and operational efficiency.
  • Managed inventory levels, conducting regular stock checks to optimize product availability.
  • Implemented merchandising strategies to enhance product visibility and drive sales growth.

Independent Freight Broker

Logistic Dynamic Inc.
08.2020 - 12.2020
  • Contacting new and existing customers to discuss how their shipping needs could be met with better rates for logistic purposes.
  • Quote prices, credit terms, and other bid specifications. Negotiated prices, terms of sales and service agreements with Transportation Carriers.
  • Brokered loads and shipments for customers.
  • Responded to all customer inquiries in a timely manner.
  • Accounting and administrative duties.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Created documents such as BOL with load plans, cargo cleanliness inspections and transportation processes.
  • Analyzed market trends to enhance route efficiency and carrier selection strategies.
  • Monitored market and negotiated rates based on trends.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Tracked shipments and trucks out on deliveries.
  • Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
  • Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
  • Coordinated logistics and transportation for timely delivery of freight across diverse regions.
  • Negotiated rates and services with carriers to optimize shipping costs and improve service levels.
  • Developed and maintained relationships with clients, ensuring high levels of customer satisfaction.

Independent Freight Broker

Tallgrass Freight Co.
03.2017 - 06.2020
  • Contacting new and existing customers to discuss how their shipping needs could be met with better rates for logistic purposes.
  • Quote prices, credit terms, and other bid specifications. Negotiated prices, terms of sales and service agreements with Transportation Carriers.
  • Brokered loads and shipments for customers.
  • Responded to all customer inquiries in a timely manner.
  • Accounting and administrative duties.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Created documents such as BOL with load plans, cargo cleanliness inspections and transportation processes.
  • Analyzed market trends to enhance route efficiency and carrier selection strategies.
  • Monitored market and negotiated rates based on trends.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Tracked shipments and trucks out on deliveries.
  • Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
  • Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
  • Coordinated logistics and transportation for timely delivery of freight across diverse regions.
  • Negotiated rates and services with carriers to optimize shipping costs and improve service levels.
  • Developed and maintained relationships with clients, ensuring high levels of customer satisfaction.

Delivery Driver

Pizza Hut
06.2016 - 03.2017
  • Provide fast and efficient transportation of food goods to loyal and new customers Morning and night prep duties. Cleaning and other various duties performed, delegated by the manager on shift.
  • Delivered orders promptly, ensuring customer satisfaction through timely service.
  • Navigated routes efficiently, utilizing GPS technology for optimal delivery times.
  • Handled customer inquiries and resolved issues to enhance overall experience.
  • Managed cash transactions accurately, ensuring correct payment handling during deliveries.
  • Collaborated with kitchen staff to coordinate order preparation and dispatching effectively.
  • Maintained vehicle cleanliness and readiness, adhering to safety and maintenance protocols.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Expedited deliveries to meet customer deadlines and requirements.

Inside Sales Rep

GlobalTranz Enterprises, Inc
10.2014 - 06.2016
  • Contacting new and existing customers to discuss how their shipping needs could be met with better rates for logistic purposes.
  • Quote prices, credit terms, and other bid specifications. Negotiated prices, terms of sales and service agreements with Transportation Carriers.
  • Brokered loads and shipments for customers.
  • Responded to all customer inquiries in a timely manner.
  • Accounting and administrative duties.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Created documents such as BOL with load plans, cargo cleanliness inspections and transportation processes.
  • Analyzed market trends to enhance route efficiency and carrier selection strategies.
  • Monitored market and negotiated rates based on trends.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Tracked shipments and trucks out on deliveries.
  • Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
  • Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
  • Coordinated logistics and transportation for timely delivery of freight across diverse regions.
  • Negotiated rates and services with carriers to optimize shipping costs and improve service levels.
  • Developed and maintained relationships with clients, ensuring high levels of customer satisfaction.

Cashier/Night Shift Leader

Maverik
07.2013 - 03.2014
  • Assessed customer needs and responded to questions. Issued receipts for purchases and sales.
  • Bagged merchandise by following standard procedures.
  • Organized register and cleaned work area.
  • Resolved issues/complaints/returns, etc. Stocked new merchandise and rotated stock to support freshness.
  • Operated cash register with proficiency, money handling.
  • Provided professional and courteous service at all times.
  • Worked overtime shifts during busy periods.
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Maintained clean and organized checkout area to enhance customer experience.

Customer Service

01.2006 - 01.2013
  • I worked in various fast food and restaurant positions. All require using skills in sales, retail, and administrative work.

Event Specialist

Advantage Sales and Marketing
10.2011 - 09.2012
  • Demonstrated food goods and/or merchandise to the members of Sam's Club.
  • Used suggestive selling for the purchase of new products in the store and
  • Developed and executed event strategies to enhance brand visibility and engagement.
  • Collaborated with cross-functional teams to ensure seamless event logistics and execution.

Education

Associate of Applied Science - Early Childhood Education

Pima Community College
Tucson, AZ
05-2026

GED Adult Program - General Studies

Yavapai College
Prescott Valley, AZ
03.2010

High School - undefined

Bradshaw Mountain High School
Prescott Valley, AZ
04.2008

Skills

  • Analyzing problems
  • Taking initiative
  • Attention to details
  • Quick learning skills
  • Creative thinking skills
  • Memorization
  • Outbound/Inside Sales
  • Accounting
  • CRM Software
  • Sales Management
  • Freight Experience
  • CRM software
  • Typing
  • Customer service
  • Order entry
  • Account management
  • Customer relationship management
  • Conflict management
  • Leadership
  • Asset management
  • Transportation management systems
  • Clerical experience
  • Relationship management
  • Conflict resolution
  • Activity planning
  • Lesson planning
  • Childcare needs

Certification

  • CPR Certification February 2024 to February 2026
  • First Aid Certification February 2024 to February 2028
  • Level One Fingerprint Clearance Card February 2024 to February 2028

LANGUAGES

Spanish - Beginner

Hobbies and Interests

I played coed softball on Fridays at Mike Jacob Sport Park.

I coached minor/major softball for Sunnyside Little League

ASSESSMENTS

  • Proficient in the following areas
  • Bookkeeping
  • Sales skills
  • Typing
  • Inside sales
  • Attention to detail
  • Customer focus & orientation

Work Preference

Work Type

Full Time

Location Preference

Remote

Timeline

Afterbell Lead Teacher

Leman Academy of Excellence
07.2025 - Current

Lunch Monitor

Leman Academy of Excellence
03.2025 - Current

Assistant Director/Childcare Lead Teacher

KinderCare Learning/Champions
02.2025 - 07.2025

Customer Service Representative

Afni, Inc.
08.2024 - 03.2025

Independent Freight Broker

LDI Freight
06.2024 - 07.2025

Independent Freight Broker

Reel Logistics LLC
10.2023 - 06.2024

Independent Freight Broker

Tallgrass Freight Co.
08.2022 - 10.2023

Crew Member

Arby's Roast Beef
09.2021 - 09.2022

Shift Lead

Dollar General
08.2020 - 12.2020

Independent Freight Broker

Logistic Dynamic Inc.
08.2020 - 12.2020

Independent Freight Broker

Tallgrass Freight Co.
03.2017 - 06.2020

Delivery Driver

Pizza Hut
06.2016 - 03.2017

Inside Sales Rep

GlobalTranz Enterprises, Inc
10.2014 - 06.2016

Cashier/Night Shift Leader

Maverik
07.2013 - 03.2014

Event Specialist

Advantage Sales and Marketing
10.2011 - 09.2012

Customer Service

01.2006 - 01.2013

GED Adult Program - General Studies

Yavapai College

High School - undefined

Bradshaw Mountain High School

Associate of Applied Science - Early Childhood Education

Pima Community College

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