Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mandi Lopez

Phoenix,AZ

Summary

Adaptable, service-oriented professional with over a decade of experience across hospitality, childcare, administrative support, and leadership. Proven track record in customer service, team coordination, bar and café operations, and wellness-focused care for children of all ages and needs. Equally at home behind the bar, in the classroom, or in the front office—bringing a balance of warmth, precision, and professionalism to every role.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Founder & Administrator

Living Joy Healing Arts
01.2020 - Current
  • Managed all front-end operations including scheduling, client communications, billing, and intake forms.
  • Created internal systems to streamline appointments, reschedules, and client onboarding.
  • Used social media and Canva to create visually engaging promotions, calendars, and campaigns.
  • Delivered exceptional client service both in-person and virtually.

Barista, Bartender, Line Cook

Case Study Coffee Lounge
02.2024 - 03.2025
  • Delivered exceptional customer service by greeting and assisting guests, providing personalized product recommendations, and ensuring a welcoming atmosphere.
  • Processed cash and credit card transactions accurately and efficiently, handling up to $3500/day in revenue.
  • Prepared high-quality specialty coffee drinks and cocktails, consistently meeting customer expectations for taste and presentation.
  • Contributed to team efficiency by creating and implementing standard operating procedures that improved service delivery times
  • Ensured cleanliness and maintenance of seating areas, bar, and kitchen to meet health and safety standards.
  • Managed inventory control, reducing waste through proactive restocking and careful monitoring of stock levels.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Server, Barista, Line Cook

Giving Tree Cafe
09.2022 - 01.2024
  • Greeted and provided personalized recommendations for customers
  • Used the TOAST system to process orders and payments,
  • Prepared a variety of beverages, including coffee drinks, teas, and smoothies
  • Assisted in the kitchen with food preparation and line cooking, ensuring timely and high-quality menu execution.
  • Collaborated with other staff members to train new servers, improving overall team performance and efficiency.
  • Supported training of new hires to improve consistency and service quality.
  • Acted as a team lead during peak shifts, coordinating FOH and BOH communication.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Ballroom & Yoga Teacher Grades 6-12

Heritage Academy Maricopa
01.2018 - 01.2020
  • Created structured lesson plans, tracked student progress, and maintained classroom documentation.
  • Handled communications with students and parents across in-person and virtual platforms.
  • Designed and implemented original curricula for dance and wellness programs aligned with state standards.
  • Increased enrollment by 50% after launching a new ballroom dance program.
  • Raised $3,000 in external funding for program enhancements.
  • Successfully transitioned to virtual instruction while maintaining student engagement during COVID.

Sales Director, Studio Manager

Arthur Murray Dance Centers
01.2006 - 01.2018
  • Managed daily studio operations with a team of 10+ and a client base of over 200.
  • Increased contract renewal sales from 11% to 75% in four months through strategic follow-up and team coaching.
  • Created and led a comprehensive training program that improved staff retention and performance metrics.
  • Coordinated public events and competitions that boosted community visibility and revenue.
  • Received multiple Executive Sales Awards for ranking in the top 20% company-wide (275+ locations).

Skills

  • Front Desk & Reception Management
  • Calendar Scheduling & Coordination
  • Phone, Email & In-Person Communication
  • Google Workspace, Microsoft Office, CRMs
  • Social Media & Visual Content Support (Canva)
  • Multi-Line Phone Systems & POS (TOAST, Revel, Clover, Square)
  • Event Support & Internal Communications
  • Customer Service & Relationship Building
  • Workflow Optimization & Documentation
  • Consulting
  • Revenue development
  • Customer acquisition

Certification

  • CPR Certified
  • Fingerprint Clearance Card
  • Food Handlers Card
  • Yoga Teacher Certified
  • Reiki Certified
  • Certified Ballroom Dance Instructor

Timeline

Barista, Bartender, Line Cook

Case Study Coffee Lounge
02.2024 - 03.2025

Server, Barista, Line Cook

Giving Tree Cafe
09.2022 - 01.2024

Founder & Administrator

Living Joy Healing Arts
01.2020 - Current

Ballroom & Yoga Teacher Grades 6-12

Heritage Academy Maricopa
01.2018 - 01.2020

Sales Director, Studio Manager

Arthur Murray Dance Centers
01.2006 - 01.2018

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