Summary
Overview
Work History
Education
Skills
Timeline
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Mandi Moore

Rowlett,TX

Summary

Dynamic hospitality professional with a proven track record, in enhancing customer satisfaction and streamlining operations. Expert in mixology and conflict resolution, I've successfully managed large group reservations and developed signature cocktails, significantly boosting guest loyalty and sales. Skilled in both team leadership and inventory management, I bring an engaging personality and a commitment to excellence. Reliable individual proudly offering 12 years of experience fostering repeat customers through consistent, professional service. Dedicated to creating inviting environment for both guests and staff.

Overview

7
7
years of professional experience

Work History

Bar Manager

Over/Under at The Village Dallas
09.2021 - 12.2022
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Improved customer service rankings by resolving issues quickly and accurately.

Host Manager

Jaxon Texas Kitchen And Beer Garden
09.2020 - 09.2021
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Accomplished multiple tasks within established timeframes. (i.e. Answering phone calls, directing traffic flow, updating sports channels, updating music volumes, adjusting lighting, greeting and seating walk-ins and reservations, helping with table touches, and helping support co-workers in anything that is needed.)
  • Handled large party reservations to create best outcome for guests and employees.
  • Fielded all concerns and complaints from guests.
  • Trained multiple employees on guest relations and proper customer service.
  • Kept the team motivated by encouragement, constructive criticism, and having fun!

Bar Manager/ Bartender

Harlowe MXM
07.2018 - 03.2020
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Bartender/FOH Manager

Henrys Majestic/ Atwater Alley
02.2016 - 12.2019
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

Liberal Arts And General Studies

Ouachita Baptist University
Arkadelphia, AR

High School Diploma -

Rowlett High School
Rowlett, TX

Skills

  • Conflict Resolution
  • Group Reservations Management
  • Dining Room Management
  • Staff Scheduling
  • Inventory Control
  • Anticipating Problems
  • Sales
  • Cash Handling
  • Engaging personality
  • Inventory
  • Organizational ability
  • Guest Interaction
  • Event Coordination
  • Scheduling Staff
  • Cost Control
  • Problem-Solving

Timeline

Bar Manager

Over/Under at The Village Dallas
09.2021 - 12.2022

Host Manager

Jaxon Texas Kitchen And Beer Garden
09.2020 - 09.2021

Bar Manager/ Bartender

Harlowe MXM
07.2018 - 03.2020

Bartender/FOH Manager

Henrys Majestic/ Atwater Alley
02.2016 - 12.2019

Liberal Arts And General Studies

Ouachita Baptist University

High School Diploma -

Rowlett High School

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