Mandi Negron
Jersey City
Summary
Results-driven professional with strong interpersonal and organizational skills in customer service. Proficient in managing communications, appointments, and administrative tasks to ensure efficient daily operations. Committed to fostering a welcoming environment for guests and staff.
Overview
2
2
years of professional experience
Work History
Front Desk Coordinator
San Vicente West Village
05.2025 - 12.2025
- Protected client confidentiality by adhering to company policies and protocols.
- Resolved guest complaints effectively through strong problem-solving skills.
- Trained new front desk staff on service protocols and best practices.
- Checked in up to 400 guests while maintaining high service standards.
- Responded to emails, calls, and inquiries regarding reservations and policies.
- Facilitated seamless guest services by coordinating communication across departments.
Assistant Event Coordinator/Hostess
The Woo Woo
01.2025 - 05.2025
- Enhanced guest experience through engaging presentations in a vibrant speakeasy environment.
- Streamlined workflow efficiency by developing comprehensive event timelines and schedules.
- Optimized table turnover by effectively managing the reservation system, Resy.
- Facilitated seamless service by collaborating with servers on special guest requests.
Assistant Maitre’D
Harbour Club
01.2024 - 01.2025
- Enhanced guest experiences through friendly, attentive service upon arrival.
- Streamlined service during peak hours by collaborating with front-of-house team.
- Maintained composure and positive demeanor during busy periods and challenges.
- Optimized table turnover by coordinating reservations and seating arrangements.
Education
Bachelor of Fine Arts - Acting
American Musical And Dramatic Academy
New York, NY05.2024
Skills
- Microsoft Office Suite
- Administrative skills
- End-of-day reporting
- Guest relations
- Guest services
- Bilingual (English and Spanish)
- POS systems
- Conflict management
- Time management
- Data entry
Websites
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
San Vicente West Village
05.2025 - 12.2025
Assistant Event Coordinator/Hostess
The Woo Woo
01.2025 - 05.2025
Assistant Maitre’D
Harbour Club
01.2024 - 01.2025
Bachelor of Fine Arts - Acting
American Musical And Dramatic Academy