Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandi Smith

Frenchtown,NJ

Summary

Case Management Specialist with a background in Social Services, Case Management and Clinical Care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Family Service Worker

Hunterdon County Social Services
03.2022 - Current
  • Interview individuals and families to determine financial and other eligibility criteria for state and county programs.
  • Process cases into accurate and appropriate systems to approve,deny or reinstate benefits
  • Answer inquiries in person or by telephone about SNAP,Medicaid,TANF, or GA benefits
  • Update systems with any new client information or demographics and case notes.
  • Process cases by deadline or by expedite/immediate need
  • Refer clients to other resources and programs that my benefit their situation
  • Respond to complaints regarding various social conditions and financial eligibility and conducts investigation to resolve complaints.
  • Refers clients and tracks clients responsibility to attend work first employment services or BHI programs
  • Apply social services laws,procedures,rules that apply to individual cases on one on one basis
  • Maintain organized and effective work methods in order to prioritize cases and assignments

Residential Concierge

The Ritz - Carlton
01.2017 - 06.2018
  • Set in place travel arrangements and itinerary’s including reservations and flight bookings
  • Assist residents with retrieving their vehicles and notifying vale when car is needed
  • Assist residents with reservations for entertainment, dining , and spa upon request
  • Answer incoming calls and direct to appropriate unit or destination
  • Assist Bell Attendant with ensuring fitness area and coffee station were set up according to policy
  • Offer assistance to residence whenever needed with party arrangements, or when they have visitors/family arrive
  • Deliver daily newspapers to residents and provide wake up calls if requested
  • Send out birthday, anniversary or special occasion gifts or cards to residents to keep ongoing relationship
  • Update and make note in computer system program to ensure communication between coworkers and shift changes
  • Work with coworkers to come up with monthly goals that would improve The Ritz
  • Carlton residents environment
  • Retrieve and send out any mail and place package in systems to ensure tracking and delivery in timely manner to residents
  • Communicate with outside vendors and outside Ritz Carlton Hotels to ensure resident has best experience possible
  • Department of

Vocational Rehabilitation Technician

Department Of Assistive And Rehabilitation Service
04.2016 - 07.2016
  • Assist counselors with determining eligibility for job placement or job stability for individuals with disabilities
  • Set appointments with doctors for evaluations/examinations for consumers and inform consumer of date/time
  • Place orders through associated DARS vendors for medical assistive devices and process invoices once received
  • Produce invoices for tuition/books and school supplies for applicable consumers attending school
  • Produce invoices for transportation to and from doctor appointments/school and inform client as necessary
  • Retrieve Medical Records and School Records for eligibility determination and distribute to counselor
  • Request Funds from Manager for counselors budget to allow for voucher payment
  • Answer phones, fax appropriate corresponding paper work, and produce copies to distribute to vendor or SSI as necessary
  • Established collaborative relationships with patients through consistent and meaningful communication

MEPD Specialist II

Human Services
03.2014 - 04.2016
  • Determine through applications eligibility for Medicaid Savings Programs,Medicaid
  • Waiver Programs, Community Attendant Services Programs, and Medicaid for Nursing Facilities
  • Calculate and determine through HHSC agency regulations and policies eligibility for
  • Medicaid Waiver Programs, Medicaid Savings Programs, Community
  • Attendant Services Programs and Medicaid for Nursing Facilities
  • Refer clients to Social Security Administration for applications if necessary and correspond with Data Integrity in placing clients on Medicaid through SSI if eligible
  • Assist clients in referring to outside resources available to them if needed
  • Determine eligibility at annual recertification and update client files as needed at time of redetermination
  • Make any changes to cases needed to update files as client submits them to agency
  • Conduct phone interviews when necessary to determine eligibility
  • Answer inquiry calls from clients and answer questions regarding Medicaid Programs

Receptionist

Family First Orthodontics
01.2013 - 03.2014
  • Schedule appointments and determine appropriate time for clients to be seen
  • Answer telephones and return inquiry calls
  • Post financial payments to patients ledger
  • Sterilize medical equipment
  • Restock supplies and order new supplies if needed
  • Place follow up calls to see how patient is handling appliances
  • Print out financial ledger and review with patient payment schedules
  • Sign patients in and out when coming or leaving office

Human Service Specialist II

Somerset County Board of Social Services
01.2001 - 09.2012
  • Determined through client interviews eligibility status for Food Stamps, Cash
  • Assistance (GA), and Medicaid programs
  • Calculate and determine through agency regulations eligibility for Food Stamps, Cash
  • Assistance (GA) and Medicaid programs
  • Refer non-eligible clients to appropriate outside agencies
  • Maintain running case records for all ongoing clients
  • Conduct re-certification interviews and process re-certification to ensure client still meets eligibility criteria
  • Refer clients to other units within agency when applicable or necessary for other benefits such as, Child Support, Adult Medicaid, Nursing Home, APS, SAI, or WFNJ Programs
  • Conduct home visits if necessary for ongoing cases
  • Take outside inquiry calls from public looking for information on services
  • Holding or denying/ closing benefits when clients whereabouts are unknown or client no longer meets eligibility requirements
  • Sending out all proper notifications with agency regulations informing clients of any changes in their case

Education

Certificate

Certificate - Medical Assisting

Medical Career Training Center
Somerville, New Jersey
10.2001

Associates of Applied Science -

Katherine Gibbs College
Livingston, New Jersey
09.2006

Skills

  • Eligibility Determinations
  • Referral Coordination
  • Problem Solving
  • Communications Strategies
  • Client Screening
  • Maintain Case Files
  • Client Interviewing
  • Case Planning and Management

Timeline

Family Service Worker

Hunterdon County Social Services
03.2022 - Current

Residential Concierge

The Ritz - Carlton
01.2017 - 06.2018

Vocational Rehabilitation Technician

Department Of Assistive And Rehabilitation Service
04.2016 - 07.2016

MEPD Specialist II

Human Services
03.2014 - 04.2016

Receptionist

Family First Orthodontics
01.2013 - 03.2014

Human Service Specialist II

Somerset County Board of Social Services
01.2001 - 09.2012

Certificate

Certificate - Medical Assisting

Medical Career Training Center

Associates of Applied Science -

Katherine Gibbs College

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