Mandi Smith
Frenchtown
Summary
Medical Assistant Specialist with a background in Social Services, Case Management and Clinical Care.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Human Service Specialist
Somerset County Board of Social Services
01.2025 - 11.2025
- Interview clients for eligibility for county/state programs (SNAP, TANF, GA , Medicaid).
- Determine eligibility and process cases using interfacing systems
- Conduct telephone interviews and answer phone inquiries
- Interview and process for annual/semi-annual recertifications
- Prints and mail all notifications regarding closings/approvals/changes to cases.
- Collaborate with coworkers to work on time sensitive applications to assure accuracy and punctuality
- See clients for face to face interviews, questions, and issues regarding their case and research solution, answers , or referrals to outside agencies to satisfy their need.
- Conducted comprehensive assessments to determine eligibility for social services programs.
- Collaborated with community organizations to enhance service delivery and outreach efforts.
- Streamlined documentation processes to improve accuracy and efficiency in case tracking systems.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Advocated for clients'' needs in meetings with service providers, fostering a collaborative approach to problemsolving.
Customer Service Representative
Maximus
05.2024 - 12.2024
- Provide efficient and professional customer service to consumers calling the market place.
- Accurately and precisely enter all consumers information in portal to resolve concerns, answer question and update applications.
- Complete accurate case notes on consumer and work with supervisors to resolve any escalations.
- Multitask between systems to verify all information and updates are in place .
- Make outbound calls to resolve issues within consumers account and answer inbound calls with scripting and active listing skills and tentative communication.
Family Service Worker
Hunterdon County Social Services
03.2022 - 03.2024
- Interview individuals and families to determine financial and other eligibility criteria for state and county programs.
- Process cases into accurate and appropriate systems to approve, deny or reinstate benefits
- Answer inquiries in person or by telephone about SNAP, Medicaid,TANF, or GA benefits
- Update systems with any new client information or demographics and case notes.
- Process cases by deadline or by expedite/immediate need Refer clients to other resources and programs that my benefit their situation.
- Respond to complaints regarding various social conditions and financial eligibility and conducts investigation to resolve complaints.
- Refers clients and tracks clients responsibility to attend work first employment services or BHI programs
- Apply social services laws, procedures, rules that apply to individual cases on one on one basis Maintain organized and effective work methods in order to prioritize cases and assignments
Vocational Rehabilitation Technician
Department Of Assistive And Rehabilitation Service
04.2016 - 07.2016
- Assist counselors with determining eligibility for job placement or job stability for individuals with disabilities
- Set appointments with doctors for evaluations/examinations for consumers and inform consumer of date/time
- Place orders through associated DARS vendors for medical assistive devices and process invoices once received
- Produce invoices for tuition/books and school supplies for applicable consumers attending school Produce invoices for transportation to and from doctor appointments/school and inform client as necessary
- Retrieve Medical Records and School Records for eligibility determination and distribute to counselor
- Request Funds from Manager for counselors budget to allow for voucher payment Answer phones, fax appropriate corresponding paper work, and produce copies to distribute to vendor or SSI as necessary
- Established collaborative relationships with patients through consistent and meaningful communication
MEPD Specialist II
Department of Health and Human Services
03.2014 - 04.2016
- Determine through applications eligibility for Medicaid Savings Programs,Medicaid
- Waiver Programs, Community Attendant Services Programs
- Medicaid for Nursing Facilities Calculate and determine through HHSC agency regulations and policies eligibility for Medicaid Waiver Programs, Medicaid Savings Programs, CommunityAttendant Services Programs and Medicaid for Nursing Facilities
- Refer clients to Social Security Administration for applications if necessary and correspond with Data Integrity in placing clients on Medicaid through SSI if eligible
- Assist clients in referring to outside resources available to them if needed
- Determine eligibility at annual recertification and update client files as needed at time of redetermination
- Make any changes to cases needed to update files as client submits them to agency
- Conduct phone interviews when necessary to determine eligibility Answer inquiry calls from clients and answer questions regarding Medicaid Programs
Human Service Specialist II
Somerset County Board of Social Services
01.2001 - 09.2012
- Determined through client interviews eligibility status for Food Stamps, Cash Assistance (GA), and Medicaid programs
- Calculate and determine through agency regulations eligibility for Food Stamps, Cash Assistance (GA) and Medicaid programs
- Refer non-eligible clients to appropriate outside agencies Maintain running case records for all ongoing clients
- Conduct re-certification interviews and process re-certification to ensure client still meets eligibility criteria
- Refer clients to other units within agency when applicable or necessary for other benefits such as
- Child Support, Adult Medicaid, Nursing Home, APS, SAI, or WFNJ Programs
- Conduct home visits if necessary for ongoing cases Take outside inquiry calls from public looking for information on services
- Holding or denying/ closing benefits when clients whereabouts are unknown or client no longer meets eligibility requirements
- Sending out all proper notifications with agency regulations informing clients of any changes in their case
Education
Associates of Applied Science -
Katherine Gibbs College
Livingston, NJ09.2006
Certificate - Case Interviewing Skills to Enhance Case Management
Rutgers College
New Brunswick, NJ01.2001
Diploma - Medical Assisting
Medical Careers Training Center
Somerville, NJ10.1998
Skills
- Eligibility Determinations, Referral Coordination, Problem Solving, and Communications Strategies, Computer Knowledge, Analytical Thinking
- Written and verbal communication
- Eligibility requirements
- Client assessment
- Public assistance programs
- Teamwork and collaboration
- Time management
- Active listening
- Patient care coordination
- Medical terminology
- Medication administration
- Care plan discussion
- HIPAA compliance
- Medical records management
- Customer service
- Clinical documentation
- Direct patient care
Languages
English
Native or Bilingual
Timeline
Human Service Specialist
Somerset County Board of Social Services
01.2025 - 11.2025
Customer Service Representative
Maximus
05.2024 - 12.2024
Family Service Worker
Hunterdon County Social Services
03.2022 - 03.2024
Vocational Rehabilitation Technician
Department Of Assistive And Rehabilitation Service
04.2016 - 07.2016
MEPD Specialist II
Department of Health and Human Services
03.2014 - 04.2016
Human Service Specialist II
Somerset County Board of Social Services
01.2001 - 09.2012
Certificate - Case Interviewing Skills to Enhance Case Management
Rutgers College
Diploma - Medical Assisting
Medical Careers Training Center
Associates of Applied Science -
Katherine Gibbs College