Dynamic Customer Experience Manager with a proven track record at Meison, enhancing customer satisfaction and retention through expert problem-solving and adaptability. A natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Skilled in Gorgias and cross-functional collaboration, I led initiatives that increased retained revenue for returns by 20%. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.