Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandi Susong

Rutledge,TN

Summary

Accomplished professional with expertise in electrical system diagnostics and compassionate patient care. At Claytons Rutledge, advanced to tester by ensuring electrical code compliance and resolving issues efficiently. Proven leader with strong problem-solving skills, enhancing team performance and customer satisfaction. Adept at managing inventory and costs, driving operational success. I Love working with the public and I have excellent costumer service.

Overview

20
20
years of professional experience

Work History

Electrical

Claytons Rutledge
09.2019 - 07.2025

Did final electrical testing of home to make sure everything was connected right and make sure there wasn't any shorts, also fixed any problems I found. I hooked up panel boxes and did crossovers. During my time there I worked my way through each job to get to the tester position.

CNA

Ridgeview Terrace Of Life Care
04.2011 - 04.2016
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Manager

By-Lo Markets
03.2005 - 07.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed a team of 6.
  • Did accounts payable and daily bank deposits.

Education

Cocke County High School
Newport, TN

GED -

Walter State
Morristown, TN

Skills

  • Electrical component evaluation
  • Electrical failure repairs
  • Electrical system inspection
  • Electrical systems diagnostics
  • Electrical code compliance
  • Compassion and empathy
  • Vital signs monitoring
  • Patient care
  • Time management
  • Customer service
  • Team leadership
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Friendly and positive
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Inventory control
  • Recruitment and hiring

Timeline

Electrical

Claytons Rutledge
09.2019 - 07.2025

CNA

Ridgeview Terrace Of Life Care
04.2011 - 04.2016

Manager

By-Lo Markets
03.2005 - 07.2009

Cocke County High School

GED -

Walter State
Mandi Susong