Mandi Whitenack
Claremore,OK
Summary
Knowledgeable Executive Director with proven track record of leading organizations to growth and success through strategic planning and innovative problem-solving. Successfully managed diverse teams, driving operational efficiency, and fostering collaborative environments. Demonstrated excellence in financial oversight and excellent patient care.
Overview
14
14
years of professional experience
Work History
Executive Director
Good Shepherd Hospice
12.2024 - Current
- Worked closely with organizational leadership and staff to guide operational strategy.
- Oversaw financial management, ensuring financial responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with staff and community, providing regular updates on organizational progress and soliciting their expertise when needed.
- Enure that al patient and family services offered by the Hospice company comply with federal, state, and local regularity requirements.
- Interview, hire, supervise, and evaluate the clerical and clinical staff based on performance standards as outlined in written job description.
- Plans, implements and document the orientational and ongoing education of the clinical staff.
- Maintain Quality Assessment Performance Improvement activities related to patient and family services, including Performance Improvement Projects and chart audits to ensure the quality of care.
- Evaluate staffing to provide sufficient personnel for delivery of patient/family care.
- Coordinates the development, implementation and review of the interdisciplinary Plan of Care for each patient/family.
- Ensures clinical records are maintained according to federal, state, intermediary, and agency standards.
- Participates in the budgeting for patient care expenses and monitors expenses related to patient/family care.
- Participates in state and national hospice organization activities.
- Serve as a resource person and liaison for patient care managers, social workers, volunteer coordinator, chaplain, and bereavement coordinator.
- Oversees the orientation and ongoing education fo the nursing staff in hospitals, nursing facilities where hospice has established contractual servies.
Director Of Clinical Services
Compassus Hospice And Palliative Care
04.2015 - 12.2024
- Coordinated patient care activities, including assessments, treatments and evaluations of patients' progress
- Supervised the daily operations of assigned departments, such as nursing, medical records and laboratory services
- Monitored quality assurance initiatives in order to improve patient outcomes
- Collaborated with other healthcare professionals to develop effective treatment plans for patients
- Developed and implemented clinical policies and procedures to ensure compliance with regulatory standards
- Managed budgets and resources for departments within the facility
- Ensured that all department personnel maintained a high level of professionalism and customer service standards
- Implemented strategies to ensure efficient utilization of available resources while meeting organizational goals
- Assessed staffing needs within the facility and recruited qualified personnel when necessary
- Established performance objectives and evaluated staff performance regularly
- Analyzed data from reports related to clinical services, including patient satisfaction surveys
- Developed strategies for improving communication between departments within the facility
- Investigated complaints from patients or families regarding clinical services provided by the facility
- Represented the organization at various professional meetings or conferences related to healthcare industry topics
NICU Nurse
Saint Francis Children's Hospital
02.2011 - 12.2020
- Assessed the health and condition of neonatal patients in order to develop individualized care plans
- Monitored vital signs, including temperature, heart rate, and blood pressure for newborns
- Collaborated with physicians to plan and implement medical interventions for preterm infants
- Administered medications and treatments as prescribed by a physician
- Provided emotional support to families of critically ill babies
- Educated families on the importance of proper nutrition for their infants
- Performed physical assessments of newborns according to established protocols
- Participated in multidisciplinary team meetings to discuss patient progress and changes in treatment plans
- Assisted with therapeutic procedures such as phototherapy, intubation, and umbilical line placement
- Developed strategies to promote healthy development in premature babies
- Proficient in IV starts and evaluation
- ECMO bedside nursing experience
- Whole Body Cooling bedside nursing experience
- Skilled in wound care
- Pre and Post surgery care
- Maintained accurate records of patient care activities using electronic medical record systems
- Implemented infection control practices to reduce the risk of nosocomial infections among neonates
- Assisted with delivery room resuscitations when needed
- Managed ventilators and other life-supporting equipment used in the NICU setting
- Assisted with feeding tube placements and provided enteral feedings as necessary
- Provided education regarding safe sleep practices for parents of newborns
- Initiated palliative care measures when appropriate for terminally ill infants
- Served as a mentor for newly hired nurses in the Neonatal Intensive Care Unit
- Managed day-to-day routines for newborn babies by administering medication and fluids and checking vital signs regularly
- Evaluated patient vital signs and laboratory data to assess needs and provide emergency interventions
- Supervised cardiac monitors, mechanical ventilators and alarms and oxygen delivery devices
- Detected emerging problems by monitoring patients' behavior, vital signs and fluid intake and output
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues
- Checked on patients regularly to track progress with treatments, changes in symptoms and need for emergency interventions
- Observed strict safety measures, including checking medication dosages before administration to patients
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system
- Identified abnormal and critical respiratory patterns through direct pulmonary assessments
- Kept track of patients' changing pain levels and proactively worked to minimize excess pain or discomfort
Skills
- Improving Clinical Quality Outcomes
- Staff Scheduling
- Patient Education
- Clinical Instruction
- Treatment Service Implementation
- Unit Supervision
- Marketing Initiatives
- Budget Oversight
- Clinical Standards
- Resource Coordination
- Clinical Education
- Meeting Participation
- HIPAA
- Effective Communication
- Managing Patient Cases
- Patient Relationship Management
- Staff Development
- Clinical Supervision
- Clinical Quality Improvement
- Compliance With Regulatory Guidelines
- Quality Improvement
- Case Management
- Exemplary Communication Skills
- Training and Onboarding
- Financial Reporting Coordination
- Process Implementation
- Medicare Compliance
- Patient Advocacy
- Emergency Readiness
- Problem Resolution
- Community engagement
- Program management
- Strategic planning
- Project management
- Operations management
- Budgeting and financial management
- Staff management
- Relationship building
- Program leadership
- Innovation and creativity
- Leadership development
- Compliance and regulations
- Financial management
- Marketing
- Crisis management
- Client services
- Team bonding
- Quality control
Timeline
Executive Director
Good Shepherd Hospice
12.2024 - Current
Director Of Clinical Services
Compassus Hospice And Palliative Care
04.2015 - 12.2024
NICU Nurse
Saint Francis Children's Hospital
02.2011 - 12.2020
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