Mandi Wilson
San Miguel,CA
Summary
Proven leader with extensive experience in operations management and team building, notably at Carl's Jr. Excelled in enhancing sales, profitability, and employee satisfaction through effective leadership and problem resolution. Skilled in vendor sourcing and staff motivation, achieving significant improvements in productivity and cost efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
General Manager
Carl's Jr
06.2018 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Manager
Pita Pitt
11.2016 - 06.2018
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
General Manager
Deli Delicious
12.2014 - 06.2016
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Certificate Of Completion - Accounting
Fresno City College
Fresno, CA05.2005
Diploma - General Studies
Erma Duncan Polytechnical High School
Fresno, CA01.1999
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Bilingual
- Total Quality Management
- Vendor Sourcing
- Quality Management
- Recruitment
- Purchasing
- Workflow Planning
- Staffing
- Labor Cost Controls
- Staff Motivation
- Schedule Management
Timeline
General Manager
Carl's Jr
06.2018 - 06.2024
Manager
Pita Pitt
11.2016 - 06.2018
General Manager
Deli Delicious
12.2014 - 06.2016
Certificate Of Completion - Accounting
Fresno City College
Diploma - General Studies
Erma Duncan Polytechnical High School