Mandie Anglin
Auburn,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Work from home online chat rep
Kelly Services
08.2017 - 05.2019
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
Work From Home Customer Rep
NexRep
01.2015 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Work from Home Rep
Sutherland global
03.2014 - 04.2015
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Work from Home Rep
HP Work from home
01.2012 - 04.2013
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Accounts payable/HR/Payroll
Adventure homes
06.2006 - 04.2009
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Managed payroll data entry and processing for 150 employees to comply with predetermined company guidelines.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Processed payroll garnishments such as tax liens and child support.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Processed timecards and payroll data for team of employees.
Accounts Payable Accountant
Cooper Standard Automotive
06.2001 - 03.2005
- Assisted employees with filling out expense reports.
- Processed accounts payable through JDEwards platform.
- Balanced accounts associated with accounts payable process.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Maintained integrity of general ledger and chart of accounts.
- Trained new employees on accounting principles and company procedures.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Education
No Degree - Accounting
Trine University
Angola, INHigh School Diploma -
East Noble High School
Kendallville, IN06.1998
Cosmetology degree -
4 County Area Vocational
Kendallville, IN06.1998
Skills
- Goal-Oriented
- Social Media Monitoring
- Performance Tracking
- CRM Software
- Order Processing
- Call Documentation
- Customer Service
- Order and Refund Processing
- Problem-Solving
- English Fluency
- Active Listening
- Microsoft Office
Languages
English
Native or Bilingual
Timeline
Work from home online chat rep
Kelly Services
08.2017 - 05.2019
Work From Home Customer Rep
NexRep
01.2015 - 03.2016
Work from Home Rep
Sutherland global
03.2014 - 04.2015
Work from Home Rep
HP Work from home
01.2012 - 04.2013
Accounts payable/HR/Payroll
Adventure homes
06.2006 - 04.2009
Accounts Payable Accountant
Cooper Standard Automotive
06.2001 - 03.2005
No Degree - Accounting
Trine University
High School Diploma -
East Noble High School
Cosmetology degree -
4 County Area Vocational
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