Mandie Helmondollar
Beckley,WV
Summary
Highly motivated employee known for swift, productive handling of tasks. Skill set includes comprehensive knowledge in insurance verification, medical coding (ICD-10, CPT), and patient records management. Excel in communication, time management, and problem-solving, ensuring seamless preauthorization processes that facilitate patient care coordination and billing accuracy.
Overview
16
16
years of professional experience
Work History
Office Billing Manager
Access Vison PLLC
Beckley, West Virginia
04.2013 - 02.2025
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and maintained calendar for office staff.
- Maintained reception area cleanliness and organized office supplies.
- Handled confidential information with discretion and professionalism.
- Oversaw daily office operations to maintain a productive work environment.
- Dispensed eyewear and assisted customers in selecting appropriate frames.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed billing operations and ensured timely processing of invoices.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Managed all payments processing, invoicing and collections tasks.
- Coordinated with vendors to resolve billing discrepancies and issues.
- Processed refunds when necessary according to established policies and procedures.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
- Educated patients about their insurance benefits and responsibilities.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Crew Member
Chick Fil A
Beckley, West Virginia
06.2009 - 04.2013
- Provided exceptional customer service in a fast-paced restaurant environment.
- Prepared food items by following company recipes and safety guidelines.
- Assisted team members during peak hours to ensure efficient workflow.
- Operated kitchen equipment and tools with attention to safety protocols.
- Handled cash transactions accurately while ensuring customer satisfaction.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Independence High School
Coal City, WV06-2007
Skills
- Billing operations
- Insurance verification
- Data entry proficiency
- Reliability
- Attention to detail
- Problem solving
- Time management
References
References available upon request.
Timeline
Office Billing Manager
Access Vison PLLC
04.2013 - 02.2025
Crew Member
Chick Fil A
06.2009 - 04.2013
High School Diploma -
Independence High School
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