Summary
Overview
Work History
Education
Skills
Timeline
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Mandie Martinez

Arvada,CO

Summary

A seasoned professional in community management, I excel at delivering results through effective team collaboration. I am adept at managing resident relations, ensuring seamless operations, and fostering positive community environments. My reliability and adaptability extend to new areas and property management software, consistently focusing on achieving goals and meeting the evolving needs of the community.

Overview

11
11
years of professional experience

Work History

Assistant Community Manager

Claro at High Point
09.2024 - Current
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • I am proficient in RealPage, Leonardo, Knock and am currently training in Opinion.
  • On a day to day basis I take ownership of delinquency updates, proactively reaching out to residents via phone and email to reduce outstanding balances and support timely payments.
  • I also work daily on resident retention by sending out renewal offers and working closely with my CM and our clients to insure if I am able to offer any sort of concession to keep residents at our community

Sales Representative

Denver Print Company
09.2018 - 08.2024
  • I run all inside sales that come in through our website. This includes calling or emailing clients to get more information and send out personalized quotes to each client. I also help input bills into Zero and balance the accounts.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Online Sales

Mile High Shooting Accessories
03.2014 - 09.2018
  • I ran all the online sales, which included imputing new customers, helping pull orders, pack and ship. I worked in the store front a couple times a month helping with walk in clients, and running background checks. We used quickbooks to put all this information into.
  • Expanded business operations to include online sales platform, increasing overall revenue potential through wider market reach.
  • Optimized e-commerce website functionality, leading to a significant increase in online sales.
  • Enhanced online sales channels, leading to significant growth in e-commerce revenue.

Education

Diploma -

Brighton High School
Brighton, CO
05.2006

Skills

  • Customer service
  • Communication skills
  • Real Page
  • Leonardo
  • Knock
  • Time management
  • Microsoft excel
  • Microsoft word
  • Property management
  • Payment processing

Timeline

Assistant Community Manager

Claro at High Point
09.2024 - Current

Sales Representative

Denver Print Company
09.2018 - 08.2024

Online Sales

Mile High Shooting Accessories
03.2014 - 09.2018

Diploma -

Brighton High School

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