Mandie Plumb
Portfolio Management
Winchester,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Real Estate and Property Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
National Director of Leasing
Resicap
01.2021 - Current
- Lead a team of 5 leasing managers and 70 agents to ensure 50% of active inventory was leased each month
- Leased over 300 units each month during leasing season, increase of 50% from year prior.
- Maintained listings and completed comparative market analyses to ensure that rates in each market were competitive with all other competitors to ensure maximum occupancy potential.
- Defined clear targets and objectives and communicated to other team members and departments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Regional Construction Manager
Resicap
09.2017 - 01.2021
- Responsible for construction management of large scale single family residential portfolio in Maryland, D.C., Delaware and Pennsylvania.
- Identified and resolved construction issues promptly to prevent delays.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Verified completed projects met approved time, quality, and cost estimates.
- Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
- Lead a team of 70 Project Managers to ensure all projects were completed on time and within budget for clients.
Executive Property Manager
Silver Bay Property Corp.
07.2010 - 04.2017
- Responsible for oversight and daily operations including budgets, business plans, leasing, marketing, training, repairs, turns and maintenance.
- Completed renovations of 920 newly acquired single family homes. Once completed and leased continued oversight of overall asset and portfolio performance.
- Completed all resident security deposit reconciliations and disputes.
- Managed various homeowner association accounts to ensure compliance with deed restrictions and overall community compliance.
- Investigated and resolved any escalated tenant complaints.
- Maintained building systems by working with maintenance services and vendors to ensure timely repairs.
- Administered operations to handle needs of more than 2000 tenants across 1200 property units.
Builder Service Representative
Timberlake Cabinetry
06.2004 - 05.2008
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to all request from field managers and site supervisors to ensure efficiency in builder installs.
- Scheduled and maintained warranty service tickets and created SOP for warranty and escalated customer issues.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day
Education
Real Estate License - Real Estate
Bob Hogue School of Real Estate
Tampa, FL05.2016
High School Diploma -
Sherando High School
Stephens City, VA06.2004
Skills
- Cost Control
- HR Policies
- Customer Retention
- Technical Proficiency
- Business Development and Planning
- Employee Development
- Administration and Reporting
- Plan Projects
- Market Expansion
- Operational Efficiency
- Revenue Growth
- Collaborate Cross-Functionally
- Communicative and Consistent Leadership
Timeline
National Director of Leasing
Resicap
01.2021 - Current
Regional Construction Manager
Resicap
09.2017 - 01.2021
Executive Property Manager
Silver Bay Property Corp.
07.2010 - 04.2017
Builder Service Representative
Timberlake Cabinetry
06.2004 - 05.2008
Real Estate License - Real Estate
Bob Hogue School of Real Estate
High School Diploma -
Sherando High School
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