Mandie Shelton
Roy,UT
Summary
Experienced leader with a proven track record at Utah State Tax Commission-Ogden DMV, excelling in staff management and providing exemplary customer service. Mastered inventory control and budget management, boosting team productivity by implementing efficient workflows and scheduling. Known for exceptional organizational skills and professionalism, adept at multitasking in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Supervisor III
Utah State Tax Commission-Ogden DMV
01.2006 - Current
- 20 plus years of Exemplary Customer Service to the Public, Coworkers and Supervisors.
- Managing a workforce of 18 employees.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Process and reconcile daily accounting reports without overages or shortages.
- Process and cashier payments on multiple systems.
- Reconciling and balancing employees cash drawers and verify deposit information.
- Process daily bank deposits and change fund orders.
- Perform quarterly and annual cash audits.
- Place all office supply orders within or below office budget.
- Managed office inventory orders, receiving and distributing all inventory with accuracy
- Participate in quarterly inventory audits with accuracy.
- Collect and present office statistics and data to division directors.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted quarterly and annual performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Research and respond to questions and complaints to ensure customer satisfaction.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Approve and submit weekly timesheets. Documenting attendance to ensure accuracy.
- Interview, Hire and aid in the training of all new employees.
- Submit and verify I-9 Documentation in a timely manner to comply with Federal Guidelines.
- Maintain weekly work schedules
- Manage daily breaks and lunches to provide adequate counter coverage to ensure timely processing of customers transactions and needs.
- Knowledge in Motor Vehicle code books and laws as well as policies and procedures
- Establish and maintained effective working relationships with other divisions, law enforcement agencies dealerships impound yards county offices to ensure customers needs are met.
- Prepare and submit for approval all disciplinary or termination letters.
- Skilled in handling and addressing information concerning FMLA and other sensitive Human Resource issues.
- Expert knowledge in preparing documents and processing all Utah and Out of State titles, Vehicle registrations and impound releases.
- Experience in dealing with private and protected information to ensure confidentiality.
- Organize and maintain paper or electronic files, reports and records.
- Manage high stress situations effectively maintaining professionalism under pressure while resolving disputes or conflicts.
Supervisor II
Utah State Tax Commission Ogden DMV
01.2004 - 01.2006
- Providing exceptional customer service to the Public, Coworkers and Management.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Assist public with completing forms, applications and corresponding paperwork. Ensuring documents are legible, complete and accurate.
- Review, approve, and process Utah title and registration applications for all Motor Vehicles, Off Highway, Snowmobile, and Watercrafts.
- Processing and cashiering payments on multiple systems
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Document timeliness of staff addressing any issues and reporting to supervisor.
- Interview and train all new employees.
Title and Registration Tech II
Utah State Tax Commission Ogden DMV
11.2002 - 01.2004
- Provide exceptional customer service
- Assist public with completing forms, applications and any corresponding paperwork.
- Process Utah and Out of State titles ensuring data entered is accurate.
- Issue Utah title and registrations, Temporary Permits and impound releases for Motor Vehicles, Off Highway Vehicles Snowmobiles and watercrafts.
- Cashier payments on multiple systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
Clearfield High School
Clearfield, UTAssociate of Applied Science - Business Management
Independence University/Stevens Henager College
Salt Lake City, UTSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Budget management
- Multitasking Abilities
- Adaptability and flexibility
- Organizational skills
- Professionalism
- Scheduling
- Cash handling
5 Exemplray employee awards
2005-2024
Letter of Recognition from Governor Spencer Cox-2021
Timeline
Supervisor III
Utah State Tax Commission-Ogden DMV
01.2006 - Current
Supervisor II
Utah State Tax Commission Ogden DMV
01.2004 - 01.2006
Title and Registration Tech II
Utah State Tax Commission Ogden DMV
11.2002 - 01.2004
GED -
Clearfield High School
Associate of Applied Science - Business Management
Independence University/Stevens Henager College
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