Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mandie Smith

Mesa,AZ

Summary

Experienced with managing dispatch operations and office support tasks efficiently. Utilizes strong communication skills to facilitate smooth interactions between field and office personnel. Track record of maintaining organized records and handling multiple priorities seamlessly.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Dispatcher

Foundation Partners Group
02.2025 - Current
  • Coordinated timely dispatch of Transfer Care Specialists to optimize service delivery and minimize response times.
  • Managed communication between Transfer Care Specialists, funeral home staff, and clients, ensuring clarity and accuracy in instructions.
  • Implemented route optimization strategies, enhancing operational efficiency and reducing fuel costs.
  • Trained new dispatch staff on software systems and best practices for effective communication.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided empathetic customer service to callers, remaining professional and patient during the customer's difficult time.
  • Streamlined communication processes between departments, fostering collaboration and information sharing.
  • Answered multi-line phone system, routing calls
  • Managed email correspondence and handled incoming and outgoing mail, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Enhanced office environment, organizing spaces for better workflow and customer comfort.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Collaborated with funeral directors to coordinate timely cremation services for families.
  • Conducted pre-cremation preparation tasks such as identification verification, fingerprint retrieval, and cremation scheduling, establishing confidence in the integrity of services provided.
  • Ensured accurate record-keeping for all cremations, contributing to streamlined operations and regulatory compliance.
  • Performed quality control checks on cremated remains before release to families; packaging cremated remains, ensuring accuracy in final products delivered.
  • Exhibited tact, sympathy, and respect to crematory visitors and grieving individuals.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Loaded and unloaded decedents with extreme care and focus on preventing damage or injury.
  • Prepared deceased individuals for viewings, adhering to established protocols and procedures.
  • Transported decedents from homes and facilities to Care Center to ensure proper refrigeration and storage prior to arrangements.

Administrative Assistant

Mainly Mini Splits of Arizona LLC
01.2023 - Current


  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Responded promptly to client inquiries, ensuring efficient customer service.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Postmates / Door Dash Driver

Postmates, UberEates, Instacart, Doordash, GrubHub
08.2020 - 12.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.

Owner, Head Photographer

MSM Photography
10.2014 - 06.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.

Front Desk Receptionist

Lucerne Inn
03.2014 - 10.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.

Editor-in-Chief

The Clarkson Integrator
03.2012 - 12.2012
  • Directed editorial strategy to enhance content quality and audience engagement.
  • Mentored junior editors, fostering professional growth and improving editorial standards.
  • Developed publication website, blogs and social media presence.
  • Regularly attended industry conferences as a representative of the publication, bolstering its standing within the community.
  • Oversaw, trained and developed writers and associates, assistants and junior editors to optimize production and quality of work.
  • Coordinated special edition publications, showcasing high-quality content tailored to specific themes or events.
  • Managed budget allocation for editorial projects, ensuring optimal use of resources and cost-effective strategies.
  • Adhered to ethical guidelines and standards to promote responsible publication and media practices.
  • Prioritized timely delivery of articles by adhering to strict deadlines while maintaining high-quality output.
  • Fostered a collaborative working environment among editorial staff members for efficient teamwork on projects.
  • Developed strong relationships with industry experts, conducting interviews and securing exclusive content for the publication.
  • Enhanced publication quality by implementing rigorous editing and proofreading processes.
  • Oversaw redesign of print and digital layouts for enhanced visual appeal and readability.
  • Wrote and created content for various topics and mediums.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Collaborated with athletes, coaches, and media teams to fulfill specific photographic requirements.
  • Captured dynamic sports action using advanced photography equipment and techniques.
  • Trained junior photographers on best practices for sports photography and equipment use.
  • Strengthened brand reputation through positive word-of-mouth referrals from satisfied customers.
  • Optimized image storage systems, categorizing digital files for easy access and retrieval when needed.
  • Adapted shooting style according to different lighting conditions, weather factors, or venue specifications to achieve optimal results.

Info Desk Receptionist

Clarkson University Office of Student Life
05.2010 - 12.2012
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.

Education

Bachelor of Science - Communications & Media

Clarkson University

Personal Trainer

ISSA
08.2020

Bachelor Of Arts - English

University of Phoenix
01.2015

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Customer and client relations
  • Computer proficiency
  • Microsoft Office Suite
  • Professional communication
  • Attention to detail
  • Multi-line phone systems
  • Resourceful
  • Complex Problem-solving
  • Bookkeeping
  • Workflow optimization
  • Dispatch software
  • Time management
  • Updating logs
  • Multitasking and organization

Certification

Certified Personal Trainer, 2020

Certified Yoga Instructor, 2022

Certified Nutritionist, 2022

Certified Transformation Specialist, 2022

Timeline

Dispatcher

Foundation Partners Group
02.2025 - Current

Administrative Assistant

Mainly Mini Splits of Arizona LLC
01.2023 - Current

Postmates / Door Dash Driver

Postmates, UberEates, Instacart, Doordash, GrubHub
08.2020 - 12.2022

Owner, Head Photographer

MSM Photography
10.2014 - 06.2019

Front Desk Receptionist

Lucerne Inn
03.2014 - 10.2014

Editor-in-Chief

The Clarkson Integrator
03.2012 - 12.2012

Info Desk Receptionist

Clarkson University Office of Student Life
05.2010 - 12.2012

Personal Trainer

ISSA

Bachelor Of Arts - English

University of Phoenix

Bachelor of Science - Communications & Media

Clarkson University

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