Mandie Sweeney
Manchester,NH
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Superior Interiors
Hooksett, NH
09.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
Cosmetologist
Radura Salon and Spa
Manchester, NH
09.2017 - Current
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Assisted customers in selecting appropriate retail products for their needs.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Evaluated client's hair and physical features to determine style and cut plans.
- Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
- Treated customers to shampooing and head massage to promote loyalty.
- Scheduled client appointments.
- Updated and maintained customer information records and beauty services provided.
- Ordered, displayed and maintained supplies.
- Operated cash registers to receive payments from patrons.
- Bleached, dyed or tinted hair using applicator or brush.
Education
Cosmetology Education
Continental Academie of Hair Design
Hudson, NH05-2000
Timeline
Customer Service Representative
Superior Interiors
09.2020 - Current
Cosmetologist
Radura Salon and Spa
09.2017 - Current
Cosmetology Education
Continental Academie of Hair Design