Mandie White
Olathe,KS
Summary
Driven Market Grill Clerk from Hy-Vee Grocery Store, excelled in multitasking and customer satisfaction, enhancing kitchen efficiency and reducing watse. Skilled in telephone etiquette and problem-solving, significantly improved service quality. Proven track record in fostering customer loyalty and streamlining operations, showcasing a blend of hard and soft skills.
Overview
3
3
years of professional experience
Work History
Market Grill Clerk
Hy-Vee Grocery Store
10.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, online orders, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into POS with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and kitchen appliances effectively contributing to their integration into the team.
- Supported inter-departmental staff with timely completion of daily tasks, ensuring smooth kitchen operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced kitchen organization with regular maintenance of equipment and supplies inventory.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished customer service abilities.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Monitored kitchen supplies and made arrangements for restocking of low-stock items.
- Verified transactions, product orders and pickup/shipping dates.
- Produced high-quality communications for internal and external use.
- Managed calendars and scheduled catering to maintain smooth flow of operations.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept kitchen supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
Education
High School Diploma -
Insight School Of Ks At Hilltop Ed Center
Olathe, KS05.2022
Skills
- Telephone Etiquette
- Customer Satisfaction
- Prioritization
- Quality Control
- Schedule and calendar management
- Typing Speed
- Attention to Detail
- Customer Communication
- Problem-Solving
- Flexible and Adaptable
- Professional and mature
Timeline
Market Grill Clerk
Hy-Vee Grocery Store
10.2021 - Current
High School Diploma -
Insight School Of Ks At Hilltop Ed Center