MANDII HESSE
Las Vegas,NV
Summary
Detail-oriented professional with 20 years of experience in hospitality and customer service excellence. Committed to continuous knowledge expansion and skill enhancement, leveraging accomplishments from diverse fields to serve as a valuable asset within any organization. Motivated individual focused on driving development in thriving environments.
Overview
18
18
years of professional experience
Work History
Product Specialist
Sands Digital Services
Las Vegas, Nevada
06.2024 - Current
- Developing and managing documentation for ne products.
- Develop templates for production specifications and other supporting documents.
- Collaborate and support cross-functional teams such as developers, QA, engineering, design, and training teams to ensure effective translation of the product specifications into an accurate final product.
- Performed quality assurance tests on new or updated products before release.
- Conducted market research to identify customer needs and product opportunities.
- Developed product documentation and user guides for customer reference.
- Learned about product's technical specifications and accurately explained specifications to work teams.
- Collaborated with engineering teams to troubleshoot product issues.
- Suggested specific products to meet customer needs.
- Evaluated competitors' products and services to identify areas of improvement.
Real Estate Agent
Keller Williams
Las Vegas, Nevada
02.2022 - Current
- Facilitated property showings for potential buyers and clients.
- Negotiated purchase agreements between buyers and sellers effectively.
- Conducted market analysis to advise clients on property values.
- Coordinated open houses to showcase listings and attract interest.
- Developed marketing materials to promote available properties actively.
- Provided exceptional customer service to build lasting client relationships.
- Collaborated with mortgage brokers to assist clients with financing options.
- Maintained updated knowledge of local real estate markets.
- Responded promptly to client inquiries via phone or email.
- Provided guidance to clients throughout the entire buying or selling process.
Product Trainer and Game Show Host
Sands Digital Services
Las Vegas, NV
11.2023 - 06.2024
- Developed and maintained training materials.
- Developed Templates for all documents that the Training team produces for developed games to assist in ease of creating, formatting and delivering final documents.
- Reviewed and revised teammates material for accuracy and grammer.
- Updated and maintained outdated documentation.
- Assisted in outlining the Training Academy for Presenters for the Sofia studio.
- Recorded Demo and Marketing videos.
- Conducted product demonstrations for internal and external personnel.
- Collaborated with Product team to ensure accuracy of training materials and curriculum design.
- Evaluated effectiveness of existing instructional materials and made recommendations for improvement.
- Collaborated with and provided feedback to fellow departments.
- Communicated with Product Management team to verify all information before finalizing documentation.
- Created 1 on 1 acting classes and team building exercises for the Training team members to help elevate their skills and confidence in front of the camera.
- Suggested and implemented procedures to create a hiring process for new team members and for Presenters in new opening studios.
- Assisted teammates in getting caught up no their tasks to deliver their material and documentation by deadlines.
Event Host/Model/Professional Actress
Independant Contract
01.2008 - 11.2023
- Hosted large groups by engaging with attendees during annual events.
- Marketed and publicized special events in social calendars.
- Designed contracts, collected fees and booked venues for events.
- Assessed event success and identified improvement areas through client feedback.
- Organized venues, budgets, guest lists, catering and event timelines.
- Selected décor and event materials fitting clients' requests and vision.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Attended and participated in industry events.
Production Assistant
Independant Contractor
02.2010 - 09.2023
- Organized and coordinated key communications between cast and technical crew.
- Prepared sets by transporting equipment and supplies to location and positioning people and props.
- Delivered messages to various crew members to coordinate communications.
- Conducted crowd control by putting up signs, directing pedestrians away from filming and locking down sets.
- Supervised hair, wardrobe and makeup needs for various actors at shoot locations.
- Remained alert, active and ready to respond to requests using variety of available resources.
- Pitched in to help crews with building sets and identified problems that could have resulted in possible safety issues.
- Set up, adjusted and operated audio-visual equipment, cameras, or film and slide projectors for meetings, events and video conferences.
- Assembled and arranged materials for display or sale.
- Evaluated vendor products and performance prior to placing orders.
- Delivered client-focused special services for corporate clients or programs for special groups.
Bartender
Helen Fitzgerald's
Saint Louis, MO
09.2015 - 07.2022
- Exceptional Hospitality at all times in a high volume and fast pace environment collectively.
- Preparing, mixing and pouring basic and specialty Cocktails, Wine and Beer to Bar Guests and Cocktail Servers.
- Knowledge on current and incoming Liquors and Beer.
- Up-selling, Suggestive selling, providing recommendations and specials.
- Time Management during high volume times.
- Handle and process all Cash, Credit and Voucher payments correctly with firm overview.
- Effectively preform all closing duties including, restocking, sanitation and preparation for next day services.
- Positive Attitude regardless of negative l matters within work or home life.
Model Bartender
KAOS Dayclub At Palms Casino
Las Vegas, NV
03.2019 - 09.2019
- Promoted products to customers to enhance bill totals with high-profit items
- Maintained tight financial controls with highly accurate daily registers
- Processed over 200 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions
- Processed $12,000 in daily revenue on average day with totals as high as $16,000 during special events and promotions
- Supported servers by preparing specialty drinks for patrons in all areas of establishment
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
- Prepared and served over 350 drinks per shift in high-volume Day Club environment
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Multitasked to meet customer, business operations and server needs with minimal errors or delays
Model Cocktail Server/Pool
Bellagio Hotel and Casino
Las Vegas, NV
04.2018 - 06.2019
- Greet guests, offer menus, effectively communicate about any wait time
- Assist guests with making menu choices in an informative and helpful fashion
- Maintain knowledge of current menu items, garnishes, ingredients and preparation methods
- Appropriately suggested additional items to customers to increase ticket sales
- Promptly serve alcoholic beverages to guests
- Regularly check on guests to ensure satisfaction with each food course and beverages
- Consistently adhered to quality expectations and standards
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests
- Manage closing duties, including restocking items and reconciliation of the cash drawer
- Correctly calculated charges, issued bills and collected payments
Model Bartender
TAO Group
Las Vegas, NV
10.2018 - 04.2019
- Maintain full knowledge of all menu items, contents and preparation methods
- Process cash, credit card and voucher payments
- Maintain full knowledge of bar and menu items and made recommendations
- Maintain bar stocks, replenishing daily as necessary
- Deliver quality food and beverage service to guests in a responsible manner
- Perform closing duties including cleaning, sanitizing and replenishing
- Made engaging connections with guests to create loyalty
- Maintain familiarity with the latest in mixology, bar equipment and sanitation standards
- Serve each guest with a sincere, positive, pleasant and enthusiastic attitude
- Prepare mixed drinks, poured wine, beer and nonalcoholic beverages
- Maintain a neat personal appearance
- Upheld a high standard of cleanliness in all work areas
- Maintain full knowledge of all menu items, contents and preparation methods
Hair, Skin, and Makeup Specialist
Independant Contractor
St Louis, Missouri
01.2009 - 01.2018
- Developed training materials to enhance team knowledge and skills.
- Facilitated meetings to promote collaboration and resolve issues among teams.
- Consulted with clients to determine preferred hairstyles and treatments.
- Performed hair cutting, coloring, and styling using various techniques.
- Maintained cleanliness and organization of salon tools and workstations.
- Educated clients on hair and skin care products and maintenance routines.
- Collaborated with team members to ensure efficient salon operations.
- Developed personalized hair and skin care plans based on client needs and preferences.
- Provided makeup application services for diverse clientele at high-profile events.
- Collaborated with photographers and stylists to create cohesive looks for photo shoots.
- Advised clients on skincare routines and product selection tailored to individual needs.
- Demonstrated techniques for applying makeup to clients during workshops and tutorials.
- Researched current beauty trends to enhance service offerings and client experiences.
- Trained junior makeup artists on best practices and product usage techniques.
- Built strong client relationships through effective communication and personalized service delivery.
- Provided makeup services for weddings, proms and other special events.
Bartender
The Post Sports Bar and Grill
St. Louis, MO
02.2011 - 05.2014
- Maintain knowledge of bar and menu items and make recommendations.
- Deliver quality food and beverage service to guests in a responsible manner.
- Prepare mixed drinks; pour wine, beer and nonalcoholic beverages.
- Process cash, credit card and voucher payments.
- Upheld a high standard of cleanliness in all work areas.
- Perform closing duties including cleaning, sanitizing and replenishing.
- Serve each guest with a sincere, positive, pleasant and enthusiastic attitude.
Education
Real Estate License - Real Estate
Key Realty
Las Vegas, NV02-2022
Laser Technician Certification - Laser Equiptment
National Laser Institute
Scottsdale, AZ12-2011
Aesthetics License - Skin Care, Anatomy
Skin Institute
St Louis, MO03.2011
Cosmetology - Hair Design
Vatterott College - Berkeley
St Louis, MO04.2009
High School Diploma -
Affton High School
2008
Skills
- Professional and mature
- Suggestive selling
- Strong problem solver
- Outstanding customer service
- Dedicated team player
- Excellent judgment
- Multi-POS experience
- Strong organizational skills
- Common sense
- Cash and credit transactions
- Time management
- Microsoft Word
- Excel
- Paligo
- Jira and Confluence
Timeline
Product Specialist
Sands Digital Services
06.2024 - Current
Product Trainer and Game Show Host
Sands Digital Services
11.2023 - 06.2024
Real Estate Agent
Keller Williams
02.2022 - Current
Model Bartender
KAOS Dayclub At Palms Casino
03.2019 - 09.2019
Model Bartender
TAO Group
10.2018 - 04.2019
Model Cocktail Server/Pool
Bellagio Hotel and Casino
04.2018 - 06.2019
Bartender
Helen Fitzgerald's
09.2015 - 07.2022
Bartender
The Post Sports Bar and Grill
02.2011 - 05.2014
Production Assistant
Independant Contractor
02.2010 - 09.2023
Hair, Skin, and Makeup Specialist
Independant Contractor
01.2009 - 01.2018
Event Host/Model/Professional Actress
Independant Contract
01.2008 - 11.2023
Aesthetics License - Skin Care, Anatomy
Skin Institute
Cosmetology - Hair Design
Vatterott College - Berkeley
High School Diploma -
Affton High School
Real Estate License - Real Estate
Key Realty
Laser Technician Certification - Laser Equiptment
National Laser Institute