Resourceful Access Coordinator known for high productivity and efficient task completion. Skilled in patient scheduling, data management, and healthcare regulations compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth operation of access services across diverse environments.
Overview
11
11
years of professional experience
Work History
Clients Access Coordinator
Colorado Coalition for the Homeless
Denver, Co
11.2022 - Current
Works closely with others to achieve efficient patient workflows and effective use of internal and external resources.
Coordinator oversees front desk staff and provides support and training.
Commutes to different locations to fill in when needed or short staffed.
Actively manages providers schedules and coordinates directly with health care team to get walk in patients checked in for appointments.
Assists patients with registration process and schedules appointments.
Runs eligibility on State Medicaid and Medicare updates insurance and connects to enrollment team to discuss issues with insurance.
Answers multiple phone lines.
Manages EHR task box to complete scheduling tasks, supports Client Access Representatives.
Monitors task completion and compliance.
Works with Data department to clear encounters that were not billable.
Completes and coordinates Health Center Patient Portal requests with patients, and internal referrals for scheduling with Case Managers.
Behavioral Health Administrative Assistant
Colorado Coalition for the Homeless
Denver, Co
08.2016 - 11.2022
Monitors Behavioral Health caseload to ensure compliance across Behavioral Health Providers at Stout Street Health Center.
Gives support to obtain required paperwork.
Daily, weekly, monthly and annual tracking and reporting.
Outreaches patients by phone/letter to schedule appointments and complete appointment reminder calls.
Updates Group Calendar as needed for Mental Health Team.
Schedules/Organizes meetings and takes minutes.
Coordinates Mental Health scheduling with internal and external staff/ programs.
Also works with Transitional Care Management team to outreach patients recently seen in the ER or Hospital for Mental Health.
Health Operations Associate
Colorado Coalition for the Homeless
Denver, Co
05.2014 - 08.2016
Initiates client registration creates electronic health record.
Screens for eligibility, Web Portal insurance verification, scheduling appointments.
Some responsibility archiving destroying and scanning personal health information.
Greets and directs clients, visitors, and guests to the appropriate department.
Assists internal/external staff, clients and customers with multitasking concerns accessing CCH services, provides resources and completes and updates registration.
Coordinates scheduling needs with health care team and makes reminder calls.
Education
GED -
Colorado State University
Fort Collins, CO
01-2004
Skills
Multitasking
Interpersonal skills
Training and development
Attention to detail
Organizational skills
Problem-solving
Independent work management
Remote work management
Team collaboration
Flexibility
Data entry
Records management
Healthcare system navigation
Administrative and office support
Effective communication
References
Gillian Mcune, Professional Reference, 720-841-6065
Dave Iverson, Professional Reference, 303-859-5784
Josie Sullivan, Professional Reference, 786-348-4640
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL
<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media