Mandilee K. Salinas
Aurora,Co
Summary
Resourceful Access Coordinator known for high productivity and efficient task completion. Skilled in patient scheduling, data management, and healthcare regulations compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth operation of access services across diverse environments.
Overview
11
11
years of professional experience
Work History
Clients Access Coordinator
Colorado Coalition for the Homeless
Denver, Co
11.2022 - Current
- Works closely with others to achieve efficient patient workflows and effective use of internal and external resources.
- Coordinator oversees front desk staff and provides support and training.
- Commutes to different locations to fill in when needed or short staffed.
- Actively manages providers schedules and coordinates directly with health care team to get walk in patients checked in for appointments.
- Assists patients with registration process and schedules appointments.
- Runs eligibility on State Medicaid and Medicare updates insurance and connects to enrollment team to discuss issues with insurance.
- Answers multiple phone lines.
- Manages EHR task box to complete scheduling tasks, supports Client Access Representatives.
- Monitors task completion and compliance.
- Works with Data department to clear encounters that were not billable.
- Completes and coordinates Health Center Patient Portal requests with patients, and internal referrals for scheduling with Case Managers.
Behavioral Health Administrative Assistant
Colorado Coalition for the Homeless
Denver, Co
08.2016 - 11.2022
- Monitors Behavioral Health caseload to ensure compliance across Behavioral Health Providers at Stout Street Health Center.
- Gives support to obtain required paperwork.
- Daily, weekly, monthly and annual tracking and reporting.
- Outreaches patients by phone/letter to schedule appointments and complete appointment reminder calls.
- Updates Group Calendar as needed for Mental Health Team.
- Schedules/Organizes meetings and takes minutes.
- Coordinates Mental Health scheduling with internal and external staff/ programs.
- Also works with Transitional Care Management team to outreach patients recently seen in the ER or Hospital for Mental Health.
Health Operations Associate
Colorado Coalition for the Homeless
Denver, Co
05.2014 - 08.2016
- Initiates client registration creates electronic health record.
- Screens for eligibility, Web Portal insurance verification, scheduling appointments.
- Some responsibility archiving destroying and scanning personal health information.
- Greets and directs clients, visitors, and guests to the appropriate department.
- Assists internal/external staff, clients and customers with multitasking concerns accessing CCH services, provides resources and completes and updates registration.
- Coordinates scheduling needs with health care team and makes reminder calls.
Education
GED -
Colorado State University
Fort Collins, CO01-2004
Skills
- Multitasking
- Interpersonal skills
- Training and development
- Attention to detail
- Organizational skills
- Problem-solving
- Independent work management
- Remote work management
- Team collaboration
- Flexibility
- Data entry
- Records management
- Healthcare system navigation
- Administrative and office support
- Effective communication
References
- Gillian Mcune, Professional Reference, 720-841-6065
- Dave Iverson, Professional Reference, 303-859-5784
- Josie Sullivan, Professional Reference, 786-348-4640
References
References available upon request.
Timeline
Clients Access Coordinator
Colorado Coalition for the Homeless
11.2022 - Current
Behavioral Health Administrative Assistant
Colorado Coalition for the Homeless
08.2016 - 11.2022
Health Operations Associate
Colorado Coalition for the Homeless
05.2014 - 08.2016
GED -
Colorado State University
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