Mandilena Smith
Elgin,TX
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Twitch Partner
Twitch
Austin, TX
07.2020 - Current
- Edited video footage of past streams for promotional purposes.
- Provided feedback and guidance to streamers on how to improve their streaming experience.
- Created content for Twitch streams to engage viewers and increase engagement.
- Developed strategies for increasing viewership on Twitch streams.
- Monitored chatroom activity to ensure appropriate content was being shared by viewers.
- Set up equipment such as microphones, cameras, lighting, and other audio and visual components prior to streaming.
- Analyzed data from previous streams to identify areas of improvement and track progress over time.
- Collaborated with other streamers to produce high-quality content that appeals to a wide audience base.
- Engaged with followers through social media platforms including Twitter, Facebook, Instagram, YouTube.
- Managed tips received from viewers during live streams.
- Promoted upcoming streams through various online channels such as Twitter or Discord servers.
- Created graphics such as banners and logos for use on Twitch channels or promotional materials.
- Maintained records of all financial transactions related to streaming activities.
- Troubleshot technical issues that may arise during live broadcasts.
- Participated in community events to bring positive attention to organization.
- Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
- Maintained a presence on social media networks to promote stream activities.
- Collaborated with other streamers and gaming organizations to create joint events.
- Coordinated with sponsors to ensure appropriate promotion of their products or services during the stream.
- Gathered feedback from viewers regarding the quality of streams and made adjustments accordingly.
- Organized giveaways for viewers participating in streams as rewards for their loyalty.
- Analyzed data from past streams in order to determine areas of improvement moving forward.
Content Creator
Mixer
Austin, TX
07.2016 - 07.2020
- Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram.
- Edited videos using Adobe Premiere Pro and After Effects software.
- Monitored analytics on a regular basis and adjusted strategy accordingly.
- Provided support during live events by creating real-time updates via social media outlets.
- Created content for campaigns, including photos, videos, blog posts, and other materials for promotion.
- Organized giveaways and contests to engage with followers and gain more exposure.
- Collaborated with sponsors to create sponsored content that aligned with their brand messaging.
- Managed relationships with brands in order to secure partnerships for future collaborations.
- Scheduled posts across multiple social media accounts using scheduling tools.
- Maintained a presence on social media networks to promote stream activities.
- Collaborated with other streamers and gaming organizations to create joint events.
- Set up streaming equipment including cameras, microphones, audio boards.
- Managed inventory of streaming materials such as games, props, music library.
- Edited images using photo editing software like Photoshop or Lightroom.
- Tracked performance metrics such as likes, comments, shares, views., over time.
- Strengthened brand to engage social media community by producing creative and compelling content.
- Incorporated costumes and attention-grabbing techniques to boost promotional success.
- Developed and implemented strategies for live streaming content to maximize viewership.
Server
Foxhole Culinary Tavern
Cedar Park, TX
07.2014 - 12.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Manager
Taco Bell
Texas City, TX
12.2012 - 12.2013
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
High School Diploma -
LaMarque High School
La Marque, TX06-2008
Skills
- Knowledgeable in Social Media
- Strategic Planning
- Marketing
- Knowledgeable in OBS, Discord, Twitch, as well as a few Twitch bot programs
- Goal Setting
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Reliability
- Multitasking
- Engaging Personality
- Task Prioritization
- Adaptability and Flexibility
Affiliations
- Partnered Discord server owner/manager
- I run a local Pokemon Go group
- Twitch Partner with over 14,500 followers
Accomplishments
- Once featured on XBOX's home page for my content.
- Played in competitions for Sea of Thieves, PUBG, and other games.
Languages
English
Professional
Spanish
Limited
Japanese
Elementary
References
References available upon request.
Timeline
Twitch Partner
Twitch
07.2020 - Current
Content Creator
Mixer
07.2016 - 07.2020
Server
Foxhole Culinary Tavern
07.2014 - 12.2017
Manager
Taco Bell
12.2012 - 12.2013
High School Diploma -
LaMarque High School
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