Mandira Rai
Buffalo,NY
Summary
Lead Credit Analyst with 8 years experience in corporate credit card supporting financial service to the Global Companies and optimizing financial loss.
Overview
6
6
years of professional experience
Work History
Lead Credit Analyst
American Express India Private Limited
- Made soft B2B Collection calls for payment or payment inquiries on delinquent credit card accounts adhering to all the policies and procedures, supported the internal RISK team in strategizing and making sound financial decisions by reviewing the payment history and relationship with the respective corporate clients. Worked diligently in reducing financial loss by keeping a watch on risky clients or high value transactions made by them. Maintained a detailed documentation of the daily work assigned for monitoring purpose. Made follow up calls to the Clients as per their schedule to maximize satisfaction and trust thereby strengthening our long term relationship.
- Reduced the delinquency of the corporate credit card accounts by collecting payments
- Mentored the new batch mates.
- Identified the risk factors in all the financial decisions made on those accounts if and when required
- Demonstrated competent performance by achieving the set target or work metrics.
Customer Service Representative
Charter Communications
12.2023 - Current
- Take inbound calls from Charter customers to resolve issues with their cable, internet & home phone services.
Customer Service Agent
Capital Management Services
06.2020 - 07.2021
- Made outbound calls to the card holders on behalf of the bank to collect on their dues. Core job was to collect payments over the phone else take a confirm promise to pay to avoid further delinquency in the credit card payments.
Education
Bachelors of Arts - undefined
Darjeeling Government College
02.2002
Skills
- Basic knowledge of MS EXCEL
LANGUAGES KNOWN
English, Hindi & Nepali
Disclaimer
Date: 2025-03-06 Signature: Mandira
Timeline
Customer Service Representative
Charter Communications
12.2023 - Current
Customer Service Agent
Capital Management Services
06.2020 - 07.2021
Lead Credit Analyst
American Express India Private Limited
Bachelors of Arts - undefined
Darjeeling Government College