MANDISA ABDUS-SABUR
NEWARK ,NJ
Summary
Adept at fostering customer satisfaction and streamlining operations, I significantly enhanced front office efficiency at CAREPOINTHEALTH. My expertise in scheduling and multi-line phone management, coupled with a commitment to confidentiality and teamwork, has consistently improved client relations and operational smoothness.
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.
Overview
9
9
years of professional experience
Work History
Front Desk Coordinator
CAREPOINTHEALTH
01.2023 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
Front Desk Receptionist
CAREPOINTHEALTH MEDICAL GROUP
03.2016 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
No Degree - MEDICAL ASSISTANT
PC AGE
DOWNTOWN NEWARK ,NJ01-2006
High School Diploma -
UNIVERSITY HIGH SCHOOL
55 CLINTON PLACE06-2000
Skills
- Visitor check-in skills
- Scheduling appointments
- Greeting visitors
- Guest check-in and check-out
- Confidentiality
- Multi-line phone management
- Credit and cash payments
- Clerical duties
- Customer service
- Registration
- Clerical support
- Teamwork
- Punctual and reliable
- Problem-solving abilities
- Critical Thinking
- Customer Satisfaction
- Detail Oriented
- Team building
Timeline
Front Desk Coordinator
CAREPOINTHEALTH
01.2023 - Current
Front Desk Receptionist
CAREPOINTHEALTH MEDICAL GROUP
03.2016 - 01.2023
No Degree - MEDICAL ASSISTANT
PC AGE
High School Diploma -
UNIVERSITY HIGH SCHOOL
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