Mandisa Chabwera
Fayetteville,NC
Summary
Dedicated administrative professional well-versed in communication and team building. Enthusiastic Access coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Organized and dependable at managing multiple priorities with a positive attitude.
Overview
1
1
year of professional experience
Work History
Patient Access Representative
CAPE FEAR VALLEY MEDICAL CENTER
FAYETTEVILLE, NC
09.2021 - Current
- Answering phone calls from patients and organizing phone directories
- Securing patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collecting and entering patient demographic and insurance data into computer database to establish patient's medical record.
- Performing patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtaining patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilizing knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Applying administrative knowledge and courtesy to explain procedures and services to patients.
- Offering simple, clear explanations to help clients and families understand hospital policies and procedures.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
Customer Support Specialist
Eclerx
Fayetteville, North Carolina
05.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided primary customer support to internal and external customers.
Secretary
Methodist University
Fayetteville, North Carolina
08.2019 - 12.2019
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
Accountant Executive
Verizon Enterprise
New Jersey, NY
06.2019 - 08.2019
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
Education
A degree - Political Science
Methodist University
Fayetteville05.2021
High school degree -
UWC Atlantic College
United Kingdom08.2017
Skills
- Quality Standards and Protocols
- Registration and Scheduling
- Database Search and Data Entry Skills
- Administrative and Office Support
- Microsoft Office
- Risk Management Assessment
Additional Information
- Awards , Ashoka Leadership fellowship program,UWC Alumni fellowship program, We are girls movement Project, International Baccalaureate Speech and Debate program award
Languages
English
Spanish
Swahili
chichewa
Timeline
Patient Access Representative
CAPE FEAR VALLEY MEDICAL CENTER
09.2021 - Current
Customer Support Specialist
Eclerx
05.2021 - 08.2021
Secretary
Methodist University
08.2019 - 12.2019
Accountant Executive
Verizon Enterprise
06.2019 - 08.2019
A degree - Political Science
Methodist University
High school degree -
UWC Atlantic College
Similar Profiles
David CoxDavid Cox
Registered Nurse at Cape Fear Valley Medical CenterRegistered Nurse at Cape Fear Valley Medical Center
Benjamin DanielsBenjamin Daniels
CPhT - Controlled Substance Specialist at Cape Fear Valley Medical CenterCPhT - Controlled Substance Specialist at Cape Fear Valley Medical Center
Karlene ColwellKarlene Colwell
Student Nurse at Cape Fear Valley Medical CenterStudent Nurse at Cape Fear Valley Medical Center