Mandisa Cook
Chandler,Arizona
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Co-Chief Executive Officer
Crowned By Assoication
12.2007 - Current
- Enhanced company growth by implementing strategic initiatives and innovative business solutions.
- Established a strong organizational culture by promoting teamwork, communication, and shared goals.
- Expanded market presence by identifying new opportunities, forming strategic partnerships, and entering untapped markets.
- Boosted client satisfaction through tailored presentations addressing their specific challenges and goals.
- Collaborated with event organizers to develop customized speeches, ensuring seamless integration with event themes and objectives.
- Mentored aspiring speakers by providing guidance on developing effective speaking techniques and confidence-building strategies.
Substitute Teacher
Durham District School Board
08.2021 - 06.2023
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Workforce Manager
Pitt Community College Greenville North Carolina
05.2016 - 10.2017
- Improved workforce efficiency by implementing data-driven scheduling and workload balancing.
- Developed comprehensive training programs for students skill enhancement, resulting in increased productivity.
- Streamlined communication channels to foster collaboration and improve overall team performance between the community and the college.
- Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
- Conducted regular performance evaluations, providing constructive feedback and career guidance to employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Global Shared Service Manager
Walmart
03.2015 - 04.2016
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Finance Manager
Time Warner Cable
06.2012 - 01.2014
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Improved financial forecasting accuracy, utilizing advanced analytical models.
- Collaborated with cross-functional teams for strategic business planning and growth initiatives.
- Managed multimillion-dollar budgets, ensuring accurate allocation across departments.
Training and Development Manager
Alliance Data
10.2010 - 06.2012
- Enhanced employee retention by implementing comprehensive training and development programs.
- Reduced company-wide skills gaps through effective workforce planning and targeted employee development initiatives.
- Established a positive learning environment by fostering open communication and encouraging feedback from all participants.
- Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
- Spearheaded e-learning initiatives as part of blended learning solutions, increasing accessibility of training resources for remote workers or those with scheduling constraints.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Education
Master of Science - Social Psychology
Park University
Parkville, MOMaster of Science - Industrial And Organizational Psychology
Grand Canyon University
Phoenix, AZ01.2024
Certification - Project Management
Wake Technical Community College
Raleigh, NC05.2014
Skills
- Behavior Modeling
- Problem Solving
- Conflict Resolution
- Curriculum Development
- Strategic Planning
- Regulatory Compliance
- Continuous Improvement
- Adult Learning Theories
- Daily Operations Management
- Cross-Functional Collaboration
- Team Leadership
- Public Relations
Accomplishments
Psi Chi Psychology Honor Society-Grand Canyon University Chapter 2023-present
Timeline
Substitute Teacher
Durham District School Board
08.2021 - 06.2023
Workforce Manager
Pitt Community College Greenville North Carolina
05.2016 - 10.2017
Global Shared Service Manager
Walmart
03.2015 - 04.2016
Finance Manager
Time Warner Cable
06.2012 - 01.2014
Training and Development Manager
Alliance Data
10.2010 - 06.2012
Co-Chief Executive Officer
Crowned By Assoication
12.2007 - Current
Master of Science - Social Psychology
Park University
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
Certification - Project Management
Wake Technical Community College
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