Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

MANDISA HARRINGTON

Morven,NC

Summary

Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cosmetologist

Self-employed
10.2015 - Current
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut
  • Fostered clean and sanitary work environment to protect customers and staff from infection
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
  • Backed up the reception desk by answering phones, scheduling appointments and processing payments
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
  • Keep notes listing preferences and services provided to clients for quick reference
  • Washed, colored, cut and styled hair for a high volume of clients daily
  • Maintained relationships with long-term clients while handling up to 3-5 walk-in appointments daily
  • Treated customers to extra services such as shampooing and head massage to promote loyalty
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business
  • Delivered various hair services, including roots and gloss treatment, balayage highlights and toning glaze treatment
  • Assisted with basic bookkeeping needs such as filing and maintaining clients' records
  • Increased sales by providing exceptional service and maintaining a positive and energetic attitude
  • Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit
  • Handled cash and credit card payments daily with consistent accuracy
  • Scheduled appointments for customers using an internal software system
  • Scheduled daily client appointments with necessary details, including preferences and special needs
  • Washed, conditioned, cut and styled hair for clients and maintained high levels of customer satisfaction
  • Evaluated client hair type, condition and desired outcome to determine ideal services
  • Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair
  • Recommended styles and treatments based on clients' needs and appearances
  • Attended in-store product training with vendor representatives to increase product knowledge
  • Collected payment from customers and scheduled next appointments
  • Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business
  • Introduced modern techniques, style and stay up to date with newest trends in hair, nails and makeup
  • Evaluated client's hair and physical features to determine style and cut plans.

Correctional Case Manager

Anson Correctional Institution
12.2023 - 07.2024
  • Served as a liaison between inmates, families, legal representatives, probation officers, mental health professionals, educators, employers, housing providers on matters concerning inmate welfare during incarceration or post-release planning.
  • Monitored compliance with relevant laws, regulations, and policies related to offender supervision and treatment programs.
  • Conducted risk assessments and developed strategies to address identified risks, promoting safety within the facility.
  • Implemented data-driven decision-making tools to evaluate program effectiveness and identify areas for improvement within the case management system.
  • Maintained thorough documentation of case management activities
  • Improved inmate behavior and adjustment through consistent monitoring, support, and guidance in a correctional setting.
  • Conducted regular audits of case files to ensure accuracy, completeness, and adherence to established guidelines.
  • Managed caseloads efficiently while adhering to strict deadlines set by state regulations, ensuring compliance and timely service delivery.
  • Coordinated resources and referrals for inmates re-entering society, supporting successful community integration upon release.
  • Facilitated successful inmate transitions from restrictive housing to general population by developing individualized step-down plans and monitoring progress.
  • Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
  • Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
  • Protect the public safety

Correctional Officer

Anson Correctional Institution
02.2019 - 11.2021
  • Inspected cells and conducted random searches of common areas
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
  • Monitored offenders behavior to prevent crime, escape attempts and other dangerous activities
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly offenders
  • Detected potential threats and quickly diffused conflicts
  • Maintained clear and open communications with all facility areas to support safe operations
  • Informed offenders and visitors of rules, safety and security procedures and responsibilities
  • Applied nonviolent response tools and physical restraint during problematic situations
  • Received property from incoming offenders, provided receipts and inspected items for contraband
  • Transported offenders to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs
  • Gatehouse Search- searching/ pat frisking staff and offenders
  • Gatehouse Control-Narrative which consists of a daily log of staff and offender, offender population count, key control, etc
  • Gatehouse Narrative- Logged in/out traffic of staff, visitors, offenders, and/or vehicles, unit control (offender count), inbound/outbound calls, transferring calls, offender movement (transfer in/out), record keeping
  • Protect Public Safety

Machine Operator Assembler

GM Nameplate
10.2018 - 02.2019
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues
  • Lubricated parts and performed minor maintenance to improve machine function
  • Set up and operate drill presses to drill and tap holes into parts for assembly
  • Followed safety measures and procedures to help the department meet high safety ratings.

Retail Sales Associate

Star Beauty Supply
09.2015 - 10.2017
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Helped customers by answering questions and locating merchandise
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Initiated friendly conversation with customers to determine the level of assistance required
  • Followed company policies, rules and procedures to promote company goals and maintain safety
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
  • Calculated pricing, applied discounts and collected payments to process transactions
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.

Education

Certificate -

South Piedmont Community College
Monroe, NC
05.2023

Certificate -

EKG Technician
Stanly Community College, Albemarle
04.2022

Cosmetology License -

Empire Beauty School
Matthews, NC
09.2015

High School Diploma -

Anson New Tech High School
Wadesboro, NC
06.2013

Skills

  • Observation
  • Safety
  • Negotiation
  • Mentorship
  • Product Knowledge
  • Excellent Problem Solver
  • File and Record Maintenance
  • Sales and Marketing
  • Client Consultation
  • Understanding of Body Language
  • Social Skills
  • Reflective Listening
  • Ability To Listen Attentively
  • Attentive To Detail
  • Quality Assurance
  • Customer Relationship Management Correcting Discrepancies
  • Safety Regulations
  • MS Office Proficiency
  • Inbound and Outbound Calling
  • Refund Processing
  • Teamwork
  • Quick Learner
  • Non- Violent Intervention
  • Microsoft, Excel, Powerpoint, Windows, Sheets, Docs
  • People skills
  • Multitasking
  • Customer service
  • Active listening
  • Organization
  • Conflict resolution
  • Computer skills
  • Reliable and trustworthy
  • Working collaboratively
  • Team building
  • Flexible
  • Planning
  • Team Management
  • Problem Resolution
  • Telephone Etiquette
  • Recordkeeping
  • Prioritizing Calls
  • Customer Complaint Resolution
  • Hospitality and Accommodation
  • Call Transfers
  • Clerical Support
  • First Aid and CPR Certified
  • Retail Sales
  • Customer Assistance
  • Medical Terminology
  • Scheduling appointments
  • Clear Communication
  • Sanitation Practices

Certification

  • Microshading/ Microblading Certificate
  • Ekg Certificate
  • Lash Technician Certificate
  • Body Sculpting Certificate

References

Dr. Tim Reischman, (980)226-7134, timreischman@gmail.com 

Ta’Desha Cox, (704)465-1258, tcox3463@gmail.com 

Sophia Bennett, (980)238-0854 lovelyvirgo87@gmail.com 

Jeremias Ingram (704)465-5012 jeremiasingram@outlook.com

Timeline

Correctional Case Manager

Anson Correctional Institution
12.2023 - 07.2024

Correctional Officer

Anson Correctional Institution
02.2019 - 11.2021

Machine Operator Assembler

GM Nameplate
10.2018 - 02.2019

Cosmetologist

Self-employed
10.2015 - Current

Retail Sales Associate

Star Beauty Supply
09.2015 - 10.2017

Certificate -

South Piedmont Community College

Certificate -

EKG Technician

Cosmetology License -

Empire Beauty School

High School Diploma -

Anson New Tech High School

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MANDISA HARRINGTON