With a unique blend of leadership qualities and an unwavering desire to learn and grow, brings a dynamic energy to any environment. Exceptional communication and organizational skills allow for effective collaboration with others and streamlining processes. Eager to apply and further develop these valuable skills in a [Desired Position] role, with the aim of making a meaningful impact and contributing to the team's success.
Hi, I’m
Amanda Sayles
Summary
Overview
7
years of professional experience
1
Certification
Work History
Bay Mills Community College
Full Time Student
08.2022 - 09.2023
Job overview
Combined Communications, Inc.
Customer Service Representative
06.2022 - 06.2023
Job overview
- Remote call center position where I was the sole employee manning the phone lines on third shift dispatching customers non-emergency and emergency telephone calls
- Answer and dispatch customer telephone calls
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Calls include scheduling heat and air appointments, notifying funeral directors of a family in need of their services, troubleshooting with individuals with home oxygen equipment that is malfunctioning, contacting a physician for a medical need after office hours, needing tree removal, or needing to contact an attorney due to a car wreck
- Monitoring emails and replying accordingly
- Monitoring and communicating through web chat
- Ensure quality service by following company policies and standards as well as adhering to compliance standards
- Reviewed Medical test results and reached out to patient or doctor depending on the instructed direction's
- Listened to my recorded calls to improve my AHT and other metrics.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
iMedia Brands, Inc.
Customer Service Representative
05.2021 - 09.2022
Job overview
- Answer in-bound customer calls for order placement and inquiries
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Followed sales scripts and probe to better target the needs and interests of our customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Hyatt Place
Housekeeping Operations Manager
08.2016 - 09.2021
Job overview
- Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas
- Interview, hire, train and maintain staff to adhere to our high standards of cleanliness and customer satisfaction
- Reduced staff turnover by fostering a positive work environment with open communication and professional development opportunities.
- Maintain hotel inventory for various departments, including the housekeeping and kitchen departments and assisted with sales teams needs.
- Book reservations, cover other positions for breaks, answer phones, and check guests in and out during busy periods
- Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
- Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
- Utilized forecasting to manage scheduling and coverage for my department
- Inspections every single guest room and public area, ensuring consistent cleanliness and quality control.
- Handled department reviews and responses, budget, and the main inspection of the whole hotel.
- Voted Best of Bowling Green 3 years in a row.
- Manager on duty every weekend
Education
Bay Mills Community CollegeBrimley, MI
Associate of Arts from Native American Studies
05-2025
University Overview
- Dean's List: Fall 2025
- Neil and Nola Burkhard Scholarship Recipient: Feb 2025
- Full Circle Scholarship Recipient:2022-2025
Bay Mills Community CollegeBrimley, MI
Associate of Arts from Social Sciences
05-2025
University Overview
- Dean's List: Fall 2025
- Neil and Nola Burkhard Scholarship Recipient: Feb 2025
- Full Circle Scholarship Recipient:2022-2025
Skills
- Quick Adaptation Skills
- Optimistic Mindset
- Engaged Listening Skills
- Deadline-Oriented Time Management
- Strong Technical Computer Skills
- Highly Motivated
- Consistent Dependability
- Collaborative Team Development
- Project Organization
- Innovative Thinking
- Strategic Problem Resolution
- Customer Engagement
- Cross-functional teamwork
Affiliations
Affiliations
- Sault Tribe of Chippewa Indians
Certification
- CNP - Certified Notary Public
- ServSafe Alcohol Certification - National Restaurant Association.
- First Aid Certification - American Red Cross.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Full Time Student
Bay Mills Community College
08.2022 - 09.2023
Customer Service Representative
Combined Communications, Inc.
06.2022 - 06.2023
Customer Service Representative
iMedia Brands, Inc.
05.2021 - 09.2022
Housekeeping Operations Manager
Hyatt Place
08.2016 - 09.2021
Bay Mills Community College
Associate of Arts from Native American Studies
Bay Mills Community College
Associate of Arts from Social Sciences
Similar Profiles
William LeBlancWilliam LeBlanc
Customer Slot Attendant at Bay Mills Resort And CasinoCustomer Slot Attendant at Bay Mills Resort And Casino
Jesse BowenJesse Bowen
Cultural Specialist/Educator at Bay Mills Indian CommunityCultural Specialist/Educator at Bay Mills Indian Community
Kristine BalashKristine Balash
Sexual Assault Nurse Examiner at Bay Mills Indian Community-Mashkawizii CACSexual Assault Nurse Examiner at Bay Mills Indian Community-Mashkawizii CAC